About this role
Job summary
For your information sponsorship for this role is not available.
We are seeking an enthusiastic person to join our Portering support team to provide leadership and support for Porters and Operational Orderly's, based in Radiology and Theatres .You will be expected to have a good level of education and be able to demonstrate a basic understanding of computerised software such as Microsoft word, excel and power-point. You will be expected to have a good understanding in leading teams, preferably in Portering, however experience in other similar fields can be accepted.
The candidate should be able work in a calm, logical and methodical way and be able to multi-task. They should also demonstrate an adaptable, flexible approach to work both within a team as well as being able to use their own initiative.
The role will be onsite based and support should there be shortfalls in the team.
SWFTCS Internal Applicants who are currently on Agenda for Change terms and conditions will be at Band 4.
Main duties of the job
The role of the Portering Team Leader is to lead, supervise, and coordinate the portering team in delivering a safe, efficient, professional, and responsive patient, staff, equipment, and goods transportation service across the Trust. The Portering Team Leader is responsible for ensuring high standards of service delivery, compliance with Trust policies, patient dignity, health and safety requirements, and the effective day-to-day management of portering staff to support clinical and non-clinical operations. The post holder will also be expected to support portering duties as and when required.
To Lead the day-to-day operational services of the South Warwickshire NHS Foundation Trust within Radiology and the Theatre portering departments.
The post holder will maintain operational knowledge of both services detailed below so that to ensure a smooth seamless support is always maintained. In addition, the post holder will provide cover during leave and absenteeism.
The post holder will be the first point of contact for departments which will require high visibility to all users of the services and the staff/teams that they lead.
The post holder will be required to delegate tasks as necessary thought-out departments, services and teams, whilst utilising good leadership and problemsolving skills, ensuring that they actively pursue and reinforce policies in relation to Equal Opportunities and diversity legislation.
About us
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.
There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.
There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.
Job description Job responsibilities
Portering and ODO leadership
Your primary responsibility/duty is to lead all aspects of the daily operations of the area/areas by providing an excellent customer focused service, ensuring that all Department tasks/duties are completed in a professional and timely fashion.
To be responsible for the supervision and administration of the porters and ODOs designated within Radiology and Theatres This will include but not exclusive to appraisals, attendance, booking of bank staff, sickness / absence records through the use of the Trust databases, and arranging bespoke and or mandatory training.
The role will be onsite based and support should there be shortfalls in the team
To manage and maintain adequate staffing levels by co-ordinating, liaising and producing all staff duties/rosters, ensuring that any staff absence is covered.
The post holder will be required to deal with complex, emotional, and confidential facts and situations that may require them to make difficult decisions to resolve the situations and/or issues. During this time the post holder will be required to show professionalism whilst demonstrating empathy and maintaining confidentiality at all times.
The post holder is expected to assist in the creation and reviewing of policies and departmental procedures, once agreed implement the changes within the departments of responsibility.
The post holder will be required to undertake incident reporting and investigation, disciplinary, sickness absence, health & safety, and moving and handling investigations in a fair, objective and professional manner, ensuring that where appropriate action/sanctions are taken and that consideration of preventive action is implemented.
The post holder will be responsible for identifying and undertaking all types of risk assessments for example but not exclusive, health & safety, COSHH, moving & handling, and to lead on any subsequent action plans that may occur as a result of the risk assessment being undertaken, ensuring that all actions/assessments are discussed with the relevant staff teams/groups and are implemented maintaining controls, contingencies and action.
Provide an efficient and effective response to deal with day to day enquires and complaints, escalating complex issues to the relevant manager.
To manage own diary ensuring that all meetings, hearings, staff/management one-to-ones are attended in a timely fashion.
To undertake audits ensuring that all evidence required is gathered appropriately and that all necessary documentation is completed correctly and that any resulting urgent actions are communicated to the relevant parties as soon as feasibly possible, and required written reports and documentation are forwarded to the appropriate member of staff/organisation in a professional and timely fashion.
To assist in the design and implementation of all bespoke departmental training courses.
Ensure that the services/departments of management responsibility and indeed yourself (the post holder) attend all mandatory and other job specific training as required, keeping accurate records of completion.
Undertake/arrange and attend team/department meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively, ensuring that minutes are taken when required. To provide short-term cover for colleagues during periods of leave.
The above is only an outline of the tasks, responsibilities and outcomes required of the role.
Person Specification
Qualifications Essential
Provide Qualification level to underpin the requirements of the role. Minimum A Level or NVQ Level 3.Or appropriate experience in a similar role
Desirable
Specific Facilities Management / Logistics Qualification to NVQ Level 3 or higher. Or relevant experience in a similar role
Experience Essential
Previous experience in dealing with a large workforce. Previous experience in dealing with patients and public. Supervisory or first line management experience within Service areas. Organisational Management Skills. Knowledge of Trust Risk Assessment process. Basic Health & Safety knowledge Knowledge of Trust Risk / Human Resource policies and procedures
Desirable
Organisational Management Skills Knowledge of Trust Risk Assessment process. Portering Management / Supervisory experience
Skills Essential
Ability to take reports and integrate across various other platforms and provide the core message and output as required. Work with minimal day to day leadership. Agree development needs for the role in advance and keep to key milestones. Drive the requirement purposefully. Manage a similar service which is supported by the core delivery of a Car Parking Policy. Develop the Policy as change denotes. Ability to conduct staff appraisals. Ability to communicate both written and verbally with other staff, Trust employees, patients and public. Self-motivated. Able to work without supervision Ability to prioritise instructions Ability to work under pressure to meet tight deadlines. Ability to work as part of a team
Desirable
Ability to take the message from raw data and develop it as far as colleague sharing of the message required in support of the Car Parking Solution and the Trust Values
Personal Qualities Essential
Leadership skills to develop support within the wider peer group Ability to deputise line management. Flexible approach to working hours. Friendly, approachable disposition
Other Essential
Passes Occupational Health Screening Good presentation. Willingness to work out of normal working hours when necessary Holds a current driving licence
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name SWFT Clinical Services Ltd
Address Warwick Hospital
Lakin Road
Warwick
CV34 5BW
United Kingdom
Employer's website https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)