About this role
Job summary
We are looking for a Patient Pathway Coordinator who can help us deliver an efficient, high quality medical appointments service across our Long Term and Unscheduled Care Directorate.
The successful candidate will:
provide efficient and effective administration services for outpatient bookings and patient pathway management. prioritise their own workload to ensure registration of all referrals and booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy work to defined working procedures to maximise effective use of clinic capacity and help ensure the Trust meets local and national waiting time targets. accurately record information on to systems and maintain patient appointment information. This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.
Main duties of the job
The Patient Pathway Team is located in the Trust's Long Term and Unscheduled Care Directorate . They work closely with the management team to deliver an effective and efficient Outpatient Service ensuring a high level of support for patients.
The teams responsibilities includes:
Management of appointments and referrals, supporting clinical teams through the triage process and booking outpatient appointments. Understanding clinic templates and monitoring utilisation. Monitoring waiting list and carrying out validation. Patient communication via letter and telephone. Building relationships with clinicians, nurses, managers and other admin teams.
About us
Values lie at the heart of who we are, what we do and the culture we want to establish, having a direct impact upon both colleagues and the public we service. Our values are Kindness, Integrity, Teamwork and Equality.
Candidates new to the NHS will receive 27 days holiday, plus bank holidays and a number of benefits such as NHS pension, discount at selected shops and restaurants and opportunities for promotion across the Trust.
We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement. Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees. Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Job description Job responsibilities
Main responsibilities:
Clinic Creation/Changes Management of clinics which includes clinic cancellations, reappointment of cancelled appointments and checking availability of clinic slots. Supporting the lead Patient Pathway Coordinator to monitor capacity and manage both new and follow up waiting lists. Actioning outcomes from clinics, including making follow up appointments. Training staff. Providing annual leave cover for the Lead Patient Pathway Coordinator.
For further information on this position please see the Job Description and Personal Specification attached.
Person Specification
Qualifications Essential
A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent
Experience Essential
Previous experience of booking outpatient appointments NHS Experience
Desirable
Previous experience working in an Outpatient Bookings team.
Knowledge Essential
Ability to maintain confidentiality at all times
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Harrogate and District NHS Foundation Trust
Address Harrogate District Hospital
Lancaster Park Road
Harrogate
HG2 7SX
United Kingdom
Employer's website https://www.hdft.nhs.uk/ (Opens in a new tab)