About this role
Job summary Band 2 - Switchboard Operator - Stepping Hill Hospital Nightshift 27 hours per week
Working hours worked three nights per week over a three week rota
We are looking for enthusiastic and reliable individual to join our busy hospital Switchboard team. As the first point of contact for staff, patients, relatives, and external callers, you'll play a vital role in ensuring effective communication and supporting patient safety across the Trust.
This is a fast-paced and rewarding role where no two shifts are the same. The successful candidate will work the core hours as above, however flexibility is essential, and you may be required to work morning or night shifts in line with service needs.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunatelynot eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Main duties of the job
What you'll do
Handle high-volume internal and external calls Respond immediately to emergency calls (e.g. cardiac arrest, fire, security) Activate emergency response teams following Trust protocols Operate and maintain the bleep system Support on-call staff and maintain updated rotas Provide out-of-hours support to departments including the Patient Centre Work as part of a supportive team, with some lone-working shifts What we're looking for
Excellent communication and customer service skills Ability to stay calm and professional during emergencies Confident with IT systems (email, MS Office) Experience in a call-handling or customer-facing environment Flexible approach to working hours, including nights and weekends A positive attitude and commitment to NHS values What we offer
Full training for all emergency procedures and systems Opportunities to develop within Facilities and wider Trust roles Supportive team environment NHS benefits including pension, annual leave, and staff wellbeing support
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
oSalary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Education and Qualifactions Essential
Good standard of general education
Experience Essential
Experience of working in a busy switchboard, call centre, customer service role. Experience of handling a high volume of calls.
Desirable
Experience of working in a hospital environment.
SKills and Abilities Essential
Good communication written and verbal Handling sensitive situations.
Desirable
Able to communicate effectively with front line staff.
Knowledge Essential
Ability to use Microsoft office packages, spreadsheets, email, internet systems and the ability to adapt to any new software required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stockport NHS Foundation Trust
Address Stepping Hill Hospital
Poplar Grove
Stockport
SK2 7JE
United Kingdom
Employer's website http://www.stockport.nhs.uk/ (Opens in a new tab)