About this role
The IT Engineer is the primary point of contact for all end-user IT support across a 250-person quantum R&D organization. You will support a technically diverse workforce spanning quantum physicists, semiconductor Fab operators, hardware and software engineers, and corporate staff — each with distinct tools, workflows, and levels of urgency.
This is not a conventional helpdesk role. The environment includes an active semiconductor fabrication line, multiple dilution refrigerators running continuously, and research infrastructure that cannot tolerate unplanned downtime. You will need to understand enough Fabrication/Lab environments to triage intelligently, escalate correctly, and communicate clearly under pressure.