About this role
Field Service Supervisor to lead and develop a team of approximately 10 to 20 field service engineers, ensuring efficient and high‑quality service delivery to our customers. Main Responsibilities
• Manage the daily operations of the Field Service team, ensuring work orders are completed on time and within budget.
• Monitor team performance through KPI benchmarking, utilization levels, and continuous improvement initiatives.
• Act as a key partner to stakeholders such as scheduling, technical support, and business units.
• Conduct recruitment, onboarding, training, certifications, performance evaluations, and other personnel actions in alignment with the Field Service Manager.
• Support the development of team members through mentoring and skill enhancement.
• Collaborate with the Field Service Manager to optimize processes and Field Service activities.
• Lead by example, maintaining a strong focus on safety, quality, and customer satisfaction.