About this role
Pay rate: $12.25/hr
Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?
What’s in it for YOU?
• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
Responsibilities:
• Handle inbound calls regarding suspected fraud traffic, identify theft and credits
• Create cases for customers and update order information related to fraud
• Work on alarming cases from various fraud queues
• Make outgoing calls to follow-up on fraud orders and secure equipment
• Review traffic patterns and orders for fraudulent activity
• Analyze network traffic and orders to assess risk and mitigate fraud
• Operate in a fast-paced environment requiring timely data analysis and decision making
• Utilize system tools to close cases and prevent fraud loss
• Manage multiple systems and fraud queues simultaneously
• Manage high-volume workload to effectively mitigate fraud
What We Look for in a Candidate:
• Must provide your own computer monitor, remaining equipment will be provided
• Must be 18 years of age or older
• High School Diploma or equivalent
• Must have dedicated workspace free of distraction
• Excellent communication skills
• Must have high-speed internet and ability to direct plug into ethernet portal
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.
All job offers are contingent upon completion of a background check.