About this role
The Senior Client Services Consultant – APAC plays a critical role in driving end-to-end client service delivery, operational excellence, and strategic initiatives across the APAC region. This role goes beyond execution—serving as a trusted advisor to stakeholders, a leader of transformation initiatives, and a key contributor to regional service strategy. You will oversee complex client engagements, lead high-impact projects, and continuously enhance processes to improve service quality, client satisfaction, and operational efficiency.
Key Responsibilities/ Capabilities Client Service Leadership & Stakeholder Management
• Act as a primary point of contact and escalation partner for complex client service matters across APAC • Build strong relationships with regional stakeholders, front office, and global partners, ensuring alignment and effective collaboration • Provide expert advisory on ING channel capabilities, onboarding solutions, and service optimization • Lead client engagements, demos, and solution discussions with a consultative approach
Operational Excellence & Service Delivery
• Drive end-to-end ownership of client service operations, ensuring high standards of accuracy, timeliness, and compliance • Identify and implement process improvements, automation opportunities, and control enhancements • Proactively manage risks, issues, and escalations, ensuring timely resolution and mitigation • Champion best practices and standardization across processes and regions
Project & Transformation Leadership
• Lead and deliver strategic initiatives (e.g., migrations, digitalization, service enhancements, and change programs) • Manage project scope, timelines, dependencies, and stakeholder expectations • Provide structured updates to senior stakeholders, including risks, progress, and key achievements • Drive continuous improvement initiatives aligned with regional and global transformation priorities
Governance, Risk & Compliance
• Ensure adherence to global policies, procedures, and regulatory requirements • Support Internal audits and reviews by providing accurate documentation, analysis, and insights • Strengthen controls and governance frameworks within client service delivery
Minimum Qualifications and Capabilities
• Proven experience in Client Services, Sales, or the Banking/Financial Services industry, with strong exposure to APAC markets preferred • Demonstrated ability to engage, influence, and build relationships with clients and stakeholders across different seniority levels • Excellent communication and presentation skills, with the ability to clearly articulate complex concepts in a structured and client‑focused manner • Strong commercial mindset with the ability to identify client needs and translate them into actionable solutions • Experience in Payments, Cash Management, or Corporate Banking products is highly advantageous