About this role
Additional Considerations (if any): Must be 18+- At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description:
Job Title: Backroom Manager Department: Grocery FLSA: Non-Exempt
General Function Provides prompt, efficient and friendly customer service. Receives product, verifies invoices, delivers product to the appropriate department in a prompt, efficient, friendly and safe manner.
Core Competencies
• Partnerships • Growth mindset • Results oriented • Customer focused • Professionalism
Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. • Makes an effort to learn customers’ names and to address them by name whenever possible. • Assists customers by: (examples include) • Escorting them to the products they are looking for. • Securing products that are out of reach. • Loading or unloading heavy items. • Making note of and passing along customer suggestions or requests. • Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call. • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. • Works with company’s subsidiaries to receive product. • Ensures receipts and takes to accounting in a timely manner. • Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. • Unloads products from truck and ensures placement in a non-intrusive area. • Uses forklifts to unload trucks and place in backroom. • Delivers items to the appropriate department. • Checks invoices for accuracy and signs vendor paper work. • Receives all vendor orders. • Protects cold food chain and integrity of product. • Coordinates the receipt and lock up of controlled items, e.g. (liquor, cigarettes, pharmacy inventory). • Works with returned items, writes up items with drivers, ensures the signed receipts are returned to the accounting office in a timely manner. • Maintains area for sale items to ensure convenience for the management team (displays, etc.) • Maintains a clean and orderly backroom. • Ensures cardboard and trash areas are clean daily. • Aware of store’s needs, specifically in the grocery department. • Keep training certifications current, i.e. forklift certifications. • Works with the internal customers in a timely and efficient manner. • Works in a safe and efficient manner to reduce product damage and spoilage. • Works for the store department to do small equipment repairs. • Maintains cleanliness outside of store to the dock area, and behind the store. • Maintains strict adherence to department and company guidelines related to personal hygiene and dress. • Adheres to company policies and individual store guidelines. • Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
• Answers questions from outside customers and helps whenever necessary. • Assists in other areas of store as needed. • Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics
• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. • Ability to do simple addition and subtraction; copying figures, counting and recording. • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Education and Experience
• High School or equivalent experience. • Six months to one year of similar or related experience. • Supervisory experience preferred.
Supervisory Responsibilities (Direct Reports)
• Responsible for managing the backroom duties and employees.
Physical Requirements
• Must be physically able to exert up to 100 pounds of force occasionally; exert up to 50 pounds of force frequently; and exert up to 20 pounds of force constantly to move objects. • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions This position is continually exposed to dirt. There is frequent exposure to temperature extremes, dampness, equipment movement hazards and cleaning chemicals/solvents.
Equipment Used to Perform Job Electric pallet jack, hand pallet jack, RPM, intercom system, forklift, telephone, and two-wheeler.
Contacts Has daily contact with internal customers, suppliers/vendors, and the general public.
The anticipated hourly starting wage for this position is $17.00 to $21.25 depending on experience.For information on company benefits visit Benefits | Hy-Vee. Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.