About this role
MPS Monitor is looking for a Support / Backend Sales Representative registered under Law 68/99 (Categorie Protette), to join our team.
ABOUT MPS MONITOR:
MPS Monitor is a global leader in brand-independent Managed Print Services software solutions. MPS Monitor is the most complete multi-brand SaaS platform for Managed Print Services available across the world. Monitoring networked printing devices, managing the consumables supply chain, page count reporting and full contract management are only some of the tasks that MPS Monitor performs daily on more than 2,000,000 devices located in more than 75 countries in about 320,000 customers. The platform serves more than 3,500 dealers and Managed Print providers, helping them to reach exceptional service delivery efficiency and unparalleled cost optimization.
We believe in building sustainable, high-performing systems by combining operational excellence with cutting-edge technology. Our culture is fast-paced, entrepreneurial, and collaborative — ideal for individuals who enjoy ownership, innovation, and making a measurable impact.
ABOUT VALSOFT CORP:
Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft’s philosophy is to invest in well-established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold, and create value through long-term partnerships with existing management.
INVESTMENT APPROACH:
Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That’s right; we don’t sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers’ and workers’ well-being over short-term goals.
CULTURE:
Valsoft is more than just a place to work; we’re a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we’re proud of them. We Dream Big, Stay Humble, and Stay Hungry.
POSITION DESCRIPTION:
We are seeking a Support / Backend Sales Representative to join our growing MPS team.
This role is designed for individuals registered under Law 68/99 (Categorie Protette), providing an opportunity to contribute in a dynamic, inclusive environment. The successful candidate will play a key role in supporting our commercial team through administrative coordination, backend sales operations, and customer relationship management.
Working closely with the sales, support, and operations teams, you will help ensure that client orders, quotations, and CRM data are accurately managed while maintaining high standards of customer service.
KEY RESPONSIBILITIES:
Support the sales team in managing quotations, orders, and client documentationProcess and update CRM data, ensuring accuracy of client and sales recordsCoordinate with internal departments to ensure timely responses to client needsPrepare sales reports, dashboards, and forecasts for management reviewAssist with incoming customer inquiries via email or phoneCollaborate with the commercial and finance teams to track renewals, invoices, and contract statusMaintain organized sales documentation and digital recordsContribute to continuous improvement of sales and support processesRequirements
Registered under Italian Law 68/99 (Protected Category – Categorie Protette)1–3 years of experience in administrative, commercial support, or inside sales rolesStrong organizational skills with attention to detailProficiency with Microsoft Office (Excel, Outlook, Word) and CRM systemsAbility to multitask and work collaboratively in a fast-paced environmentProfessional English proficiency (written and spoken).
ADDITIONAL OR PREFERRED QUALIFICATIONS:
Experience in software, IT, or service-based industriesFamiliarity with ERP or CRM platforms (e.g., Salesforce, HubSpot)Basic understanding of sales processes or order managementStrong problem-solving and teamwork skillsBenefits
Inclusive, supportive workplace that values diversity and equal opportunityOpportunity to work in a global software group with growth potentialHybrid or remote flexibility (based on role requirements)Continuous training and professional development opportunitiesDynamic, collaborative, and entrepreneurial company culture
Ready to join a collaborative and innovative team where you can make an immediate impact?