About this role
Job Title: Professional Services Engineer Department: Technical Services / Professional Services Location: Sheffield (with travel to customer sites as required)
The Professional Services Engineer is a senior technical specialist responsible for designing, scoping, implementing, and supporting complex IT solutions for clients and internal systems. You will combine technical consultancy, infrastructure design, project delivery, and major incident management, acting as a trusted advisor to clients and colleagues.
Key Responsibilities
Technical Consultancy & Solution Design Engage with clients to understand business objectives, requirements, and risksConduct discovery workshops, site assessments, and technical reviewsProduce technical designs, proposals, statements of work, and implementation plansRecommend solutions aligned with client requirements and best practicesSupport pre-sales engagements with technical guidance and solution architectureIdentify opportunities for service improvement, infrastructure optimisation, security enhancement, and cloud adoption Project Delivery & Implementation Lead delivery of complex infrastructure and transformation projectsDeploy, configure, and migrate Microsoft 365, Azure, hybrid cloud, network, security, and storage solutionsConduct infrastructure upgrades, system replacements, and cloud migrationsEnsure projects are delivered on time, within scope, and to high technical standardsProduce detailed implementation documentation and handover materials Major Incident Management Act as technical lead for Priority 1 and business-critical incidentsTake ownership of complex escalations from Service Desk and Engineering teamsCoordinate technical response and perform root cause analysisProvide clear communication to stakeholders, management, and clientsDrive service restoration whilst maintaining excellent customer experience Infrastructure & Internal Systems Support Support design, maintenance, and improvement of company IT infrastructureAssist with technology strategy, security initiatives, and systems optimisationPromote adoption of best practices, automation, and standardisationContribute to business continuity and disaster recovery planning Technical Leadership & Knowledge Sharing Mentor junior and mid-level engineers; provide technical guidanceSupport development of technical standards, procedures, and best practicesAssist with onboarding and capability development of engineering staffEncourage continuous improvement and professional development Documentation & Governance Produce clear, professional technical documentation and diagramsMaintain project records, implementation notes, and knowledge base articlesEnsure all activities align with company policies, industry standards, and customer requirements Technical Skills & Knowledge
Microsoft Technologies: Microsoft 365, Entra ID (Azure AD), Intune, Exchange Online, SharePoint Online, Teams Cloud Platforms: Microsoft Azure, Virtual Networking, Azure VMs, Azure Backup, Azure Site Recovery, Identity & Security Services Infrastructure: Windows Server, Active Directory, DNS, DHCP, Group Policy, Storage Solutions Networking: VLANs, Routing & Switching, Firewalls, VPN Technologies, Wireless Networking, Network Security Security: Microsoft Defender Suite, Email Security, Endpoint Protection, Vulnerability Management, Security Monitoring, Cybersecurity Best Practice Virtualisation: VMware, Hyper-V
Experience Required Significant experience delivering infrastructure and cloud projectsProven experience in a Managed Service Provider (MSP) or Professional Services environmentStrong Microsoft 365 and Azure implementation experienceExperience leading technical projects and managing major incidentsExcellent troubleshooting and problem-solving skillsStrong client-facing communication and consultancy skillsExperience producing technical designs and project documentationFull UK driving licenceMicrosoft certificationsAzure certificationsCybersecurity qualificationsProject delivery or project management experience