About this role
Location: Woking (Hybrid after probation) Salary: Competitive salary, depending on your experience
Do you enjoy managing client-facing software projects from implementation through to adoption?
Are you confident training users and making technical integrations easy to understand?
Perfect Portal helps law firms improve the way they attract, manage and communicate with clients through connected digital technology.
We’re looking for an Integration Project Coordinator to manage client-specific integration projects, train end users and help clients gain maximum value from the platform.
About InfoTrack
InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.
As demand for connected legal technology continues to grow, so does the need for smooth implementation and confident user adoption. This role will help ensure clients receive a well-managed integration experience from initial planning through to ongoing use.
What you’ll be doing
In this role, you will: Manage the full lifecycle of client-specific CMS integration projects, from initial planning through to delivery and adoptionTrain end users on how to use the integration confidently and effectivelyWork closely with the Sales team to ensure integration targets are met and exceededSupport clients to fully utilise the integration and identify opportunities to improve adoptionCreate and update user guides when software enhancements are releasedInvestigate and resolve integration-related support queriesMaintain accurate reporting on the integration pipeline and project progressWork with the Development team to improve client solutions and the wider integration offering What we're looking for
Essential: Experience in project coordination, project management, software implementation or software trainingExperience working with integrated software systems or within a connected software ecosystemA proven track record of delivering results and managing work through to completionExcellent communication skills, with the confidence to deliver client training and regular project updatesStrong problem-solving and analytical skills, with the ability to identify data or code anomaliesA meticulous and organised approach, with the ability to manage multiple priorities Desirable (but not essential): Experience working with legal software, legal technology or professional services clientsExperience creating user guides, training materials or support documentationFamiliarity with CMS integrations, client onboarding or software implementation projects Working Hours Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm initially, with opportunities for flexitime and hybrid working between home and our Woking office once probation is completed Salary and Progression The salary for this role is competitive and will depend on your skills and experienceYou’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression Benefits and Rewards
At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.
You’ll benefit from: 25 days annual leave, plus bank holidaysFlexible working options, including hybrid working and flexitime after probationPrivate health insurance, including dental, optical and hearing cashback24/7 health advice line and access to virtual GP appointmentsIn-house barista: enjoy freshly brewed drinks throughout the dayOffice snacks, including fruit and refreshmentsRegular team breakfasts and lunchesRecognition awards: £100 spot prizes for going above and beyond“Work From Anywhere” weeks: work remotely from a location of your choiceReferral bonus: earn up to £2,000 for successful referralsRegular social events including summer and Christmas parties, hikes, pub quizzes and more If you’re looking to build your career in software implementation, client training and legal technology while working with a supportive team, we’d love to hear from you.