About this role
• Assist in keeping the lobby areas clean at all times.
• Keep all guest belongings for safe-keeping in an orderly manner and enter in the luggage storage control sheet for the luggage room.
• Follow-up action in logbooks to assure they have been acted without delay.
• Make a significant and continuous effort to increase your professional knowledge, to improve your job skills, and to achieve the goals in your career development plan.
• Ensure all guests and service elevators are kept clean at all times.
• To be careful by not damaging the lift walls, or corridor walls when using the trolleys.
• Maintain the conditions of the equipment, e.g. polishing the trolleys, etc.
• To have a complete knowledge of the hotel product including room rates, Convention facilities, Food & Beverage Outlets and other hotel facilities.
• Attend all training sessions and courses, briefings and meetings as required.
• Put into practice all training received, especially training relating to job knowledge and skills, and the hotel’s culture. CUSTOMER/GUEST
• Greet the guests and offers assistance, directs guests to the check-in counter.
• Handle all guest’s luggage both arrivals and departures are well and prompt handling within minimum standard respond time.
• Load/Unload the luggage into the guest’s vehicles, counts the number of pieces of luggage and confirms this with the guest as well as issue claim luggage receipt to the guest.
• Deliver all items received via concierge, desk Bell Caption desk to the guest’s room and executive office.
• Deliver morning newspaper to all guest rooms, restaurant outlet when perform duty on overnight shift.
• Assist in moving guest’s belonging for room change and performs paging with the hotel premises.
• Directing and/or accompanying guests to the where they would like to go within the hotel but are uncertain of the location.
• Perform as Valet park cars when necessary.
• Coordinate with Bell services team members to escort guests to/from their rooms as appropriate.
• Attends to all guest inquiries, comments and requests at the desk and over the telephone, in a courteous and professional manner.
• Attends to guest needs and maintain good relations with hotel guest, patrons, corporate accounts and positive contacts with government units or agencies to encourage repeat business. PEOPLE
• Encourages team work and spirit in all areas of the department
• Ensure the cleanliness and tidy of the working station and ensure all equipment is working properly.
• Maintain effective communication and close working relationships between the Front Office and all departments.
• To be fully conversant with the hotel emergency and evacuate procedure.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Maintaining the cleanliness, neat and being well-groom appearance at all times during on duty.
• Ensures that employees report for duty punctually, maintaining a high standard of personal grooming, wearing the correct uniform, nametag and fit for work at all time.
• Show a positive, energetic and caring attitude at all times towards fellow staff, our guests, and our suppliers.
• Actively support the hotel’s team culture, and help to achieve the goals of the hotel’s vision.
• Performs other duty as directed by the Bell Captain, Senior Concierge, Chief Concierge and other senior management member.
• Maintains proper coordination with other departments and in the section.
• Actively support the work and decisions of all teams and committees.
• Show a strong commitment to achieve the goals of your personal mission statement.