About this role
Performance parameters • Complete Documentation as per agreed timelines • Quality of output meeting the client expectation • Internal and External Feedback • Use of Digital Innovation in Process Documentation/ contribution in project management/ Op Ids • Coordinating and supporting in project management in various stages • Lean Six Sigma training (Asset, Lean & Green Belt) completed within a year • Domain expertise/ Certifications/ Upskilling Roles and Responsibility • Independently handle client calls • Will Document End to End Process • Check completion and correctness of Documents using Documentation check list • Work closely with client to get the timely approvals on Documents • Will follow Documentation guidelines to create Documents • To save and share documents with Operations team
• Technical Skillset Required • Excellent knowledge of MS Word, Visio & PowerPoint • Excellent Working E-mail writing, communication skills are required
Performance parameters
• Complete Documentation as per agreed timelines • Quality of output meeting the client expectation • Internal and External Feedback • Use of Digital Innovation in Process Documentation/ contribution in project management/ Op Ids • Coordinating and supporting in project management in various stages • Lean Six Sigma training (Asset, Lean & Green Belt) completed within a year • Domain expertise/ Certifications/ Upskilling
Roles and Responsibility
• Independently handle client calls • Will Document End to End Process • Check completion and correctness of Documents using Documentation check list • Work closely with client to get the timely approvals on Documents • Will follow Documentation guidelines to create Documents • To save and share documents with Operations team
• Technical Skillset Required • Excellent knowledge of MS Word, Visio & PowerPoint • Excellent Working E-mail writing, communication skills are required
• Primary External Interactions Candidate will be interacting with client SME to get the process knowledge, and getting the Documentation reviewed and approved
Work Experience, Competencies and Skills Requirement • Minimum 2 years of experience in SOP/DTP and Process map creation • Excellent Oral and written communication skills to interact with clients and stakeholders • Process Modelling and Mapping Skills • Identify problems and potential solutions • Building relationships • Flexible for working hours • Valid US visa