About this role
Reports into : Senior General Manager-Process Excellence
Job Responsibilities : (Must have) • Identify and mentor Six Sigma & Lean projects, ensuring successful implementation and continuous improvement. • Lead business transformation initiatives by analyzing existing processes, identifying areas for Automation, Optimization and implementing effective strategies, roadmap for execution. • Conduct value stream mapping and process mapping exercises to identify waste, bottlenecks, and opportunities for process improvement. • Manage large-scale transformation engagements, ensuring effective coordination among cross-functional teams and stakeholders (incl. Senior Leaders) & ensuring seamless execution • Develop and implement strategies to drive operational excellence, enhance customer satisfaction, and improve overall business performance, as aligned to organization goals. • Foster a culture of continuous improvement by promoting best practices, providing training, and encouraging employee engagement. • Collaborate with clients, understanding their requirements, and ensuring successful project delivery while maintaining strong client relationships. • Provide guidance and coaching to team members on lean principles, Six Sigma methodologies, and process improvement techniques.
Job Responsibilities : (Desired) • Mentor and develop team members, providing guidance and support for their professional growth. • Contribute to the development of process excellence frameworks and methodologies, leveraging industry best practices and emerging trends (Tech & Non-tech).
Criteria : (Must have) • Six Sigma Black Belt certification, Any Graduate or Post Graduate degree • Extensive hands-on experience in process excellence, Automation lifecycle and Transformation within the BPO industry, preferably in the BFS segment • Proficiency in DMAIC, Lean Six Sigma tools, techniques, and approaches • Strong client-facing and client management skills, with the ability to build and maintain effective relationships.
Criteria : (Desired) • Proven experience in leading and mentoring cross-functional teams in complex transformation initiatives. • Experience in managing automation projects and transformation portfolios