About this role
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
Some of what you will do: The Customer Experience Support Specialist plays a critical role in ensuring a seamless and positive experience for our customers. This role supports day-to-day operations by managing customer reporting, vendor forms, backorders, inventory increase requests and troubleshooting order issues. The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative environment, delivering exceptional service to both customers and internal teams. Specifically, You Will:
• Work closely with sales to understand and execute customized customer reporting
• Manage and maintain customer reporting, ensuring accuracy and timely delivery
• Complete and deliver vendor forms as required.
• Support back-order processes, including troubleshooting orders, rekeying orders, and following up with internal teams to resolve issues.
• Process Inventory Increase Requests and ensure proper tracking and documentation.
• Act on customer inquiries related to orders, back orders, providing clear and timely communication.
• Collaborate with teams to resolve customer and operational issues efficiently.
• Identify opportunities to improve processes and share best practices with the team when it comes to backorders.
Some of what you need:
• College or University or relevant experience.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy in all work.
• Strong organizational skills.
• Problem-solving mindset with the ability to troubleshoot and escalate issues effectively.
• Comfortable working collaboratively across teams and departments.
• Strong Excel skills, including formulas, VLOOKUPs, and data manipulation.
• Familiarity with inventory management and vendor processes.
• 2-5 years relevant experience – sales/merchandising or procurement
• Proven experience in Customer Success, Customer Service, or Business Operations.
• Experience managing multiple priorities and collaborating across teams and departments.
Physical demands/working conditions:
• Work environment: Remote.
Some of what you will get:
• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...