About this role
Job Purpose Lead, plan, analyse, execute and monitor the tasks of Innovation, Delivery & Assurance services by managing programs, and partnerships, driving innovation and overseeing technology architecture according to digital governance. This includes driving technology adoption through collaboration and change management with cross-functional teams to ensure project completion and product sustainability. Key Accountabilities: Partnership Management
• Plan and execute strategic partnerships with external organisations, vendors, and stakeholders.
• Foster and maintain strong relationships with partners to ensure collaboration and successful outcomes.
• Negotiate and manage partnership agreements, contracts, and service level agreements (SLAs).
• Collaborate with cross-functional teams to align partnership activities with organizational objectives.
• Monitor and evaluate the performance of partnerships, providing regular reports and recommendations for improvement.
Program Management
• Lead, analyse, execute and monitor the program management processes, methodologies, and tools.
• Define and manage program scope, objectives, and deliverables in alignment with organizational goals.
• Develop and maintain detailed program plans, schedules, budgets, and resources.
• Identify and manage program risks, issues, and dependencies.
• Coordinate and communicate with various stakeholders to ensure successful program delivery.
• Monitor and report on program progress and make adjustments as needed.
Business Analysis & Quality Assurance
• Lead requirements gathering, process gap analysis, and develop functional specifications for digital solutions.
• Oversee testing and quality assurance plans to validate that solutions meet business needs and quality standards. This includes coordinating UAT sessions and ensuring any defects are resolved for release readiness.
• Identify and assess the impact of digital initiatives on people, processes, and technology.
Digital Innovation, Technology Architecture & Solution Design
• Plan, analyse, execute and monitor the end-to-end solution designs that address business challenges and objectives.
• Ensure that the solution aligns with the organisation's architecture principles and standards.
• Facilitate ideation sessions and manage the innovation pipeline.
• Align technology architecture with business objectives, ensuring compliance with digital governance by considering scalability, security, performance, and other relevant factors in the design.
• Develop and execute technology roadmap, prioritizing initiatives and ensuring efficient resource allocation.
• Continuously monitor and evaluate emerging technologies with potential to benefit the organisation.
• Work closely with Business Project Managers and Digital Coordinators to align with the business and project requirements.
Digital Governance
• Develop and implement governance frameworks for digital innovation and technology projects.
• Ensure compliance with regulatory requirements and industry standards.
• Define and enforce policies, procedures, and best practices for project management and technology adoption.
• Conduct regular audits and assessments to ensure adherence to governance standards.
• Provide guidance and support to project teams on governance-related matters.
• Monitor and report on key performance indicators (KPIs) related to governance and compliance.
Technology Adoption and Change Management
• Champion the use of digital technologies across the organisation, which involves collaborating with cross-functional teams, providing training and support, and communicating the benefits of technology adoption.
• Plan and execute digital change management strategy aligned with organisational goals.
• Identify and assess the impact of digital initiatives on people, processes, and technology.
• Define clear objectives, milestones, and success criteria for the change management process.
Secretariat Act as secretariat for the University Digital Committee, Digital Technical Committee and Digital Department meetings by:
• Scheduling periodical meetings and prepare/review Minutes of Meetings (MoM).
• Engaging with stakeholders in preparing and reviewing change request documentation.
• Monitoring and consolidating all change requests for department reports to improve the overall service delivery.
Qualification & Experience:
• Recognised Bachelor's or Master's degree in relevant field.
• More than 6 years of experience in relevant field.
• Professional qualification and advanced degree would be an added advantage.
• Fair written and verbal communication skills.
• Fair interpersonal skills.
• Fair analytical abilities.