About this role
Performance Objectives: Excellence
• Responsible for system configuration and testing during implementations and production support. Ensures configuration and testing are completed according to specifications, defined standards, utilizing tools identified as best practices • Develops comprehensive test plans and executes testing for the different system components: web application, data imports, batch jobs, reports and extracts. • Coordinates issues identified during testing with the system developers and pushes each issue thru to resolution. • Performs impact analysis and regression testing on the different system components during release consumptions. • Defines and updates system tables as needed. • Works with team to identify project deliverables and meets established deadlines. • Works with the team to resolve questions and issues requiring input from the client team or other Business Analysts • Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability • Follows national line of business processes and protocols for the deployment of base solutions • Participates in national line of business sessions and teams as requested People
• Works closely with the client delivery team to deliver the best results to the client. • Participates in regular team meetings and consistently promotes teamwork in all daily activities • Coaches and trains internal members of the team on best practices, system-specific andclient-specific knowledge Clients
• Work with internal or external client teams to clarify requirements as needed. Develops and maintains requirements documentation and system configuration based on client requirements. • Partners with the Pension Administration and Retirement team to understand daily processes and system needs. • Supports internal and external clients on new features, tools and approaches by providing training, walk through and consulting on best practices when applicable. • Support client change requests on system requirements necessary to implement client change requests. • Ensures configuration and testing are completed on time and on budget. • Perform medium to high complexity data queries using the appropriate tools. • Alerts lead consultants or project manager about out-of-scope work in a timely manner. Financial
• Assists in determining estimates for configuration and testing tasks as needed. • Works with the team in helping achieve the financial goal for all clients.
The Requirements
• Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related area. • At least 6-10 years of relevant work experience • Experience or training in: RDBMS, SQL, Web-based applications and tools • Experience with test plan creation, testing procedures and test plan execution is required. • Experience in requirements gathering and documentation is required. • Experience in the Financials, Human Resources or Benefits domain areas is preferred, but not required • Strong verbal and written communication skills in English • Experience working with the US is preferred • Ability to work on "virtual" teams with members from different geographic areas • Ability to multi-task, and be mindful of deadlines. • Self-motivated and ability to remain focused on assigned projects. • Committed to quality and continuous improvement WTW is an Equal Opportunity Employer