About this role
• Processing of investigation query messages such as return of funds, Unable to apply, Amendment, BCNR, Recall, OFAC, FATF.
• Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close co-ordination with other banks, operations team, business line and customer service desk to facilitate case closure.
• Analyzing recurrent queries and working with Operations manager to suggest process improvements to reduce repetitive queries.
• Manage investigation based on the agreed Metrics with business