About this role
4Key Result Areas
• To achieve monthly sales targets of various personal banking products by driving the teams & individuals towards their assigned KPIs.
• Identify and develop opportunities to maximize penetration in key organizations.
• To ensure headcount plan is maintained through the year by managing attrition & timely recruitment of staff.
• Ensure FOS achieves all KPI and KPA standards through the FOS assigned by monitoring phone calls and face-to-face visits besides monthly financial targets.
• Identify training needs of the staffs and arrange for appropriate training programs in liaison with MLS.
• Maintaining and developing relationships with top management of target market companies & existing customers to enhance the cross-sell opportunities.
• Acting as an external personal contact between the bank and its existing and potential markets.
• Ensure FOS are conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
• Review MIS identify opportunities of growth, sales trends & maintain effective performance management standards.
• Ensure FOS drive participation in all team activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
• To keep abreast with the market dynamics and share learnings with NSM, Head of sales for areas of Improvement and concerns.
5 Operating Environment, Framework and Boundaries, Working Relationships
• Competitive, dynamic, volatile and regulated business environment with low entry / exit barriers.
• The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual.
• Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
6 Problem Solving • Staff attrition tends to be high in entry level sales and hence 1-1 coaching and leadership is required for new joiners to achieve productivity levels.
• Incentives are tracked and paid to staff and assist in any queries.
• Hands on relationship management required to ensure effective and timely delivery of banks’ services / products through proactive interaction across various units.
• Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.
7 Decision Making Authority & Responsibility • Responsible for assisting staff and customers in achieving their goals and objectives.
8 Knowledge, Skills and Experience • Sales profile that require confidence, persistence, personality and verbal written
• Basic knowledge of products, service policies and processes of Retail Banking.
• Graduate, preferably MBA in Sales & Marketing with 8-10 years banking sales experience