About this role
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Join a team recognized for leadership, innovation and diversity
Serve as the primary customer contact for your assigned project and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes and repairs (troubleshooting). You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Operations, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, monitoring order status and resolving discrepancies.
• Facilitate process improvement • Provide program guidance to customers • Administrative Support • Order Processing • Inbound & Outbound Calls • Routing and scheduling
YOU MUST HAVE
• Bachelor’s degree (preferable) in business, administration or related field • Advanced English • At least 6 months of experience in customer service or related field WE VALUE
• An attention to detail • Change oriented • A bias for action • An ability to work in a team • A commitment to discovering ways to improve service • An ability to work with limited direction #LI-Onsite