About this role
• Operations & Service Leadership
• Supervise and direct the day-to-day operations of casino bars, lounges, beverage stations, and assigned beverage venues.
• Maintain exceptional guest service standards and ensure all team members deliver a world-class guest experience.
• Lead by example through active floor presence, coaching, and hands-on support during peak business periods.
• Conduct pre-shift meetings to communicate operational priorities, promotions, service expectations, and guest service initiatives.
• Monitor beverage quality, presentation standards, cleanliness, and service consistency throughout all beverage outlets.
• Resolve guest concerns, complaints, and service recovery situations in a timely and professional manner.
• Ensure compliance with all responsible alcohol service laws and company policies.
Team Leadership & Development
• Supervise, coach, develop, and motivate bartenders, beverage servers, and support staff.
• Create a positive work environment that promotes teamwork, accountability, and employee engagement.
• Train team members on beverage preparation, service standards, product knowledge, upselling techniques, and responsible alcohol service.
• Conduct performance discussions, recognition programs, corrective actions, and ongoing coaching as necessary.
• Assist with recruiting, interviewing, onboarding, training, and retention of beverage team members.
• Ensure new hires receive complete departmental orientation and operational training.
Beverage Program & Inventory Management
• Maintain thorough knowledge of beer, wine, spirits, cocktails, and beverage trends.
• Monitor inventory levels, ordering, receiving, storage, and distribution of beverage products.
• Conduct inventory counts and assist with variance investigations and corrective actions.
• Control beverage costs through proper portioning, waste reduction, and inventory management practices.
• Ensure all products are rotated, stored, and handled according to company and regulatory standards.
• Partner with vendors and suppliers to support promotions, product launches, tastings, and team education opportunities.
Financial Accountability
• Monitor labor utilization and productivity to maintain budgeted staffing levels.
• Assist in preparing schedules that support business demands while controlling labor costs.
• Monitor beverage sales performance and identify opportunities to increase revenue and profitability.
• Support promotional programs, contests, and upselling initiatives designed to increase beverage sales.
• Ensure proper cash handling, cash accountability, POS procedures, and transactional accuracy.
Compliance & Safety
• Ensure compliance with gaming regulations, alcohol beverage licensing requirements, health department regulations, and company policies.
• Maintain a safe working environment for guests and team members.
• Ensure all incidents, guest concerns, and operational issues are documented and reported appropriately.
• Verify team adherence to company safety procedures, sanitation standards, and emergency protocols.
• Support audits and inspections as required by regulatory agencies and company standards.
Communication & Collaboration
• Communicate effectively with Food & Beverage leadership, Casino Operations, Security, Facilities, Marketing, and other departments.
• Partner with culinary and restaurant leadership to ensure seamless guest experiences across all venues.
• Assist other Food & Beverage operations as business needs require.
• Provide operational updates, shift summaries, and performance feedback to leadership.
Operational Readiness
• Conduct opening, shift, and closing inspections of beverage outlets.
• Verify adequate inventory, equipment functionality, operating supplies, and staffing levels.
• Ensure bars and service stations are fully stocked and prepared for business demands.
• Monitor outlet appearance, cleanliness, organization, and overall operational readiness throughout each shift.
Required
• High School Diploma or GED equivalent.
• Minimum two (2) years of bartending experience in a high-volume restaurant, casino, hotel, sports venue, or entertainment environment.
• Minimum two (2) years of supervisory or leadership experience in beverage operations.
• Experience supervising and developing front-line team members.
• Experience with inventory control, scheduling, labor management, and cash handling procedures.
• Working knowledge of Point-of-Sale (POS) systems.
Preferred
• Associate degree in Hospitality Management, Food & Beverage Management, Business Administration, or related field.
• Previous casino, hotel, resort, or entertainment venue experience.
• Beverage certifications such as ServSafe Alcohol, TIPS, BarSmarts, WSET, or equivalent.
• Experience managing multiple beverage outlets in a high-volume operation.
• Experience with beverage promotions, menu development, and vendor partnerships.
QUALIFICATIONS
• Strong leadership, coaching, and team-building skills.
• Extensive knowledge of beer, wine, spirits, cocktails, and current beverage trends.
• Ability to effectively diffuse guest complaints and resolve conflicts professionally.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and decision-making abilities.
• Ability to multitask and prioritize in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to operational excellence.
• Ability to work independently while maintaining collaboration with multiple departments.
• Proficiency with Microsoft Office and hospitality management systems.
• Ability to obtain and maintain all required gaming and alcohol service licenses and certifications.
PHYSICAL REQUIREMENTS
• Must be able to stand and walk for extended periods throughout the shift.
• Must be able to lift, carry, push, and pull up to 50 pounds.
• Must be capable of bending, reaching, stooping, and moving throughout beverage outlets.
• Must be able to work in a fast-paced environment with constant guest interaction.
WORK ENVIRONMENT
• Fast-paced 24-hour casino and entertainment environment.
• Exposure to varying noise levels common within gaming and beverage operations.
• Must be available to work flexible schedules including days, evenings, overnight shifts, weekends, holidays, and special events.
• Expected to work extended hours when business demands require, including peak gaming periods, promotions, concerts, sporting events, holidays, and emergency operational situations.
• Must be able to perform effectively under pressure and maintain composure during high-volume business periods.
Salary Range
Starting Salary: $55,000 annually