About this role
Join the Caesars Entertainment Family Why Harrah’s Laughlin Is the Employer of Choice! At Harrah's, our Cage & Player Services team brings warm hospitality to guests from sunrise to late night. When you join us, you’re stepping into a company that values teamwork, growth, and the kind of Family‑Style Service that makes every guest feel right at home. What Sets Us Apart
• Bachelor’s Degree for FREE through Caesars Entertainment & university partners • Student Loan Debt Assistance • People‑First Culture where every team member is valued • Affordable Medical, Dental & Vision Plans • 401(k) with Company Match • Paid Time Off • Exclusive Discounts on dining, hotel stays, entertainment, and more Cage & Player Services Supervisor – Tropicana Laughlin Summary The Shift Supervisor is responsible for supervising all phases of the Cage during an assigned shift, and providing Caesars Entertainment’s legendary Family Style Service.
What You’ll Do
• Oversee all cage operations including cash handling, credit issuance, chip accountability, and regulatory compliance • Supervise Caesars Rewards desk and ensure seamless integration of guest loyalty programs • Train and mentor team members to deliver exceptional customer service aligned with the resort’s Family-Style hospitality values • Ensure accurate reconciliation of transactions, prepare daily reports, and maintain secure asset controls • Support guest relations by resolving issues promptly and professionally • Collaborate with other departments to enhance guest experiences and meet property standards • Monitor shift staffing levels, delegate responsibilities, and lead by example in a fast-paced environment
• Prior experience in cage operations, cashiering, or guest services (preferably within the gaming or hospitality industry) • Strong understanding of Caesars Rewards program or similar loyalty systems • Proven leadership skills with the ability to motivate and manage a team • Excellent communication and problem-solving abilities • Familiarity with AML Title 31 regulations and internal control procedures • Ability to work flexible shifts, including weekends and holidays • High school diploma or equivalent (college coursework in hospitality or business is a plus) • Ability to stand for long periods • Excellent math skills • Fluent in English for effective communication • Availability for nights, weekends, and holidays • Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any. • Must be able to effectively communicate in English. • Must be able to read and write simple lists, interoffice memorandums, and business correspondence. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Working knowledge of Microsoft Office products. Be Part of Something Legendary If you’re ready to bring your hospitality skills, energy, and teamwork to Harrah’s & Tropicana Laughlin, we’d be proud to welcome you to the Caesars Entertainment family.