About this role
Resource Management Group Job Summary We are seeking an experienced Resource Manager with strong expertise in demand pipeline management, capacity planning, and end-to-end staffing across IT Service Delivery & Project Management operations. The role involves managing resource allocation, optimizing bench utilization, and collaborating with cross-functional teams to ensure timely fulfillment of project staffing needs while maintaining operational efficiency. Preferred Qualifications
• Bachelor’s degree in Engineering or related field • 6–12 years of experience in Resource Management / PMO / Workforce Planning • Experience in IT services, especially IT Infrastructur, Cloud, Cyber Security domains Key Responsibilities Resource & Workforce Management - Planning & Allocation
• Manage end-to-end resource lifecycle including demand forecasting, capacity planning, staffing, and deployment for incoming and ongoing projects. • Perform demand-supply analysis and ensure timely fulfillment of project requirements. • Allocate resources based on skillsets, availability, and business priorities. • Ensure optimal bench utilization through internal movement, reskilling, and cross-skilling initiatives • Track and fulfill resource requests (RRs) across onsite and offshore locations • Monitor demand-supply gaps and proactively address staffing challenges Demand Planning & Capacity Optimization
• Validate demand pipelines and forecast workforce requirements • Align resource allocation with business priorities across IT Infrastructure Projects and Service Delivery operations • Develop quarterly and long-term workforce strategies in collaboration with leadership Stakeholder & Vendor Management
• Collaborate with Delivery Managers, Talent Acquisition, and Account Teams for demand fulfillment. • Act as a primary point of contact for staffing across business units and geographies. • Partner with leadership to drive workforce planning and revenue maximization. • Act as SPOC for key accounts and coordinate with delivery, recruitment, and practice teams • Collaborate with HR and external vendors for hiring and onboarding • Conduct regular governance meetings with stakeholders for demand-supply alignment Bench & Utilization Management
• Manage bench resources and ensure their transition into billable roles. • Identify opportunities for internal deployment and minimize unbilled workforce. • Drive utilization metrics and optimize productivity. Talent Development & Retention
• Work with competency managers on upskilling, reskilling, and cross-skilling initiatives. • Facilitate Internal Job Rotation (IJR) programs. • Implement strategies to retain pre-separation employees and reduce attrition. • Drive employee engagement initiatives and address concerns • Support skill development through training, reskilling, and cross-training programs • Foster a collaborative and high-performance work environment Global Staffing & Operations
• Support global staffing needs including APAC regions (Malaysia, Singapore). • Handle onsite resource coordination including visa and immigration processes. • Manage staffing across multiple domains: Banking, Healthcare, Insurance, Logistics, etc. Process & Tools
• Use workforce management tools like Oracle Fusion HCM for candidate proposals and requisition creation. • Maintain accurate data on resource requests, allocations, and job descriptions. • Contribute to internal systems and applications (e.g., GTD tools). Reporting & Analytics
• Create dashboards and reports using Excel, and other tools • Track KPIs such as utilization, fulfillment metrics, attrition, and pipeline health • Provide actionable insights to leadership for strategic decision-making Tools & Technologies
• Power BI, MS Excel, MS PowerPoint, MS Access • Resource Management Tools (e.g., ORC Fusion, Dashboards) PMO & Financial Governance
• Manage project compliance, documentation, and reporting • Oversee billing processes, invoice tracking, and financial reporting • Handle Statements of Work (SOW), work orders, and timesheet approvals • Ensure adherence to project governance frameworks and audit requirements Employee Engagement & HR Support
• Guide employees on career development and project assignments. • Resolve resource-related conflicts ensuring minimal impact on delivery. • Support HR functions including performance discussions and employee relations. Core Skills
• Resource Management & Workforce Planning • Stakeholder & Client Management • Demand Fulfillment & Staffing Strategy • Bench Management & Utilization Optimization • Talent Development & Retention • Global Resource Coordination • Conflict Resolution & Employee Engagement