About this role
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A. Business Excellence Framework & Governance
• Design and deploy Business Excellence frameworks (aligned to ABEx / EFQM / Lean / Six Sigma principles) across the organization • Establish enterprise-wide governance mechanisms for process standardization, audits, and compliance • Partner with Quality, EHS, Projects, and Operations teams to ensure integrated excellence systems
B. Continuous Improvement & Transformation
• Lead structured improvement initiatives (Lean, Six Sigma, Kaizen) to enhance productivity, reduce waste, and improve cycle times • Identify improvement opportunities through data analytics, audits, and performance benchmarking • Drive transformation programs aligned with strategic business goals and operational priorities
C. Performance Management & KPI Governance
• Define and institutionalize KPI frameworks aligned with business goals (project delivery, cost, quality, safety, customer satisfaction) • Track performance through dashboards and analytics; drive review mechanisms with leadership • Enable data-driven decision-making and performance accountability across functions [Strategic...X, FY26-27 | Word]
D. Process Excellence & Standardization
• Map, standardize, and optimize critical business processes across lifecycle (design, procurement, construction, commissioning, operations) • Ensure documentation, SOPs, and best practice repositories are maintained and continuously improved • Drive digital enablement and automation for key processes
E. Audit, Compliance & Benchmarking
• Lead internal audits, maturity assessments, and readiness for external certifications/awards • Benchmark processes and performance against global data center and infrastructure standards • Drive corrective and preventive actions (CAPA) for systemic improvement
F. Stakeholder Management
• Collaborate with cross-functional leadership (Projects, Operations, Quality, Finance, HR) • Act as a strategic partner to Head – Quality in driving enterprise-level initiatives • Interface with external consultants, auditors, and excellence bodies
G. Capability Building & Culture
• Build Business Excellence capability across teams through training, workshops, and certifications • Promote culture of accountability, innovation, and continuous improvement • Develop internal assessors and champions for excellence programs.
Interfaces
Internal:
Head – Quality, Projects, Operations, Engineering, EHS, Finance, HR, Digital/IT
External:
Consultants (ABEx/EFQM), Auditors, Certification bodies, Industry forums
Key Dimensions / Success Metrics
• % improvement in key operational KPIs (cost, schedule, quality, productivity) • Adoption and maturity of Business Excellence frameworks • Reduction in process inefficiencies / rework / NCRs • Audit scores, certification achievements, and benchmarking outcomes • Digital adoption and process automation impact • Capability building (certified Lean/Six Sigma professionals)
Education & Experience
• Bachelor’s in Engineering (preferred) with MBA / PGDM (optional) • 8–12 years of experience in Business Excellence / Operational Excellence / Quality • Strong exposure to infrastructure / EPC / data center / industrial projects preferred
Functional & Technical Skills
• Lean Six Sigma (Black Belt preferred) • Business Excellence frameworks (EFQM / Baldrige / ABEx) • Process mapping & optimization • Data analytics and KPI dashboarding • Quality systems, audits, and compliance • Digital transformation and automation mindset