About this role
Job purpose: To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers Job responsibilities:
• Greet and welcome customers confidently and professional manner • Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments. • Assisting the customers till a sales consultant becomes available. • Contacting the customers after two days of their visit to ensure maintaining high level of customer service. • Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis • Create the lead in Salesforce and transfer to the sales consultant • Ensure all leads are converted and report to the manager • Creating Leads from Telephone Inquiries and send it to the Sales Team. • To ensure all incoming calls get answered within three rings • To ensure all calls will be transferred to the right person within 45 seconds • Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required. • Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly. • Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily) • Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly.) • Support the Delivery in charge in conducting a physical stock check – (Weekly) • Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily) • Support in keeping records of maintenance on the Fleet of Test drive vehicles. • Preparation in support of test drives to Sales Executive’s. • Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily) • Assist in obtaining the required maintenance and support suppliers • Keep a stock inventory of supplies and report to line manager accordingly Educational Qualification
• High school diploma or equivalent; a degree in hospitality, business, or related field is a plus. Work Experience
• Minimum 1-3 year of work experience in the similar role Competencies
• Proven experience in customer service, preferably in a showroom, retail, or hospitality setting. • Strong communication and interpersonal skills. • Excellent organizational skills and attention to detail. • Ability to work under pressure and handle multiple tasks. • A professional and friendly demeanor with a focus on customer satisfaction. • Proficiency in Microsoft Office and showroom management software (preferred). Languages
• English, Arabic is desirable