About this role
Job summary Job title: Receptionist/Administrator Location: Leecon Way & Hawkwell Surgery (Working across both sites) Salary: £24,960.00 FTE (£12.80 per hour) Hours: 20.5 hours (flexible) Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main duties of the job As a receptionist/administrator at Operose Health, you will play a crucial role in enhancing patient care. Key responsibilities include addressing patient inquiries, coordinating with primary care teams, managing appointment logs, and ensuring the confidentiality of patient records. Your duties will also involve handling emails, coding clinical correspondence, processing prescriptions, and utilizing IT systems to streamline workflows. We seek candidates with prior customer service experience, proficient communication skills, and basic PC knowledge, including Microsoft applications. While NHS experience is beneficial, it is not obligatory. Flexibility and adherence to procedures are required.
About us Operose Health is a leader in local primary care, committed to improving patient access, outcomes, and experiences. The ethos of the company is embodied in its values: Caring, defined by empathy and open-mindedness; Ambitious, characterized by the drive to revolutionize primary care; Resourceful, showing creativity and dedication to continuous improvement; and Excellence, aiming to be the best for patients, employees, and NHS partners. Operose Health provides opportunities for professional growth, supported by ongoing training and nurturing a culture of lifelong learning and empowerment for all its staff.
Job description Job responsibilities
Job title:Receptionist/Administrator
Location:Leecon Way & Hawkwell Surgery (Working across both sites)
Salary:£24,960.00 FTE (£12.80 per hour)
Hours: 20.5 hours (flexible)
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidentiality and data security. Previous experience of working in the NHS is welcome but not essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Essex
SS4 1TU
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)