About this role
Job summary Package Description: As a Healthcare Assistant , youll be part of our valued team based at Farnham Hospital and Centre for Health. You will feel valued as a Healthcare Assistant within HCRG Care Group, receiving access to exclusive rewards and benefits including: A salary of £25,760 with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning...
Main duties of the job We are looking for a dedicated and organised individual to support the day-to-day running of multiple outpatient clinics at our Farnham site. This role requires strong multitasking skills and a commitment to delivering high-quality patient care alongside our friendly team of nurses and clinicians. Responsibilities include assisting with administrative and non-nursing duties under the OPD Managers guidance, ensuring smooth clinic operations, and working closely with the Outpatients Reception Team. Flexible working hours between 08:00 18:00, Monday to Friday, are required. You will effectively communicate within the nursing and multidisciplinary team, use electronic patient records, ensure patients are supported throughout their journey and treated with respect and dignity, report any changes in patients conditions, share knowledge with less experienced staff, and maintain a clean environment that meets infection control standards.
About us We change lives by transforming health and care. Established in 2006, HCRG Care Group is one of the UK's leading independent providers of community health and care services. We work closely with health and care commissioners and communities to transform services focusing on experience, efficiency, and improved outcomes. We offer a broad range of services including adult and children community health services, primary care services such as urgent care, sexual health, dermatology, MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and help more than half a million people each year. Guided by our simple values: we care, we think, we do, we're committed to equal opportunities and welcome applications from a broad, diverse range. As a Disability Confident Committed company, we provide facilities, work environment adjustments, and technical solutions to promote inclusivity.
Job description Job responsibilities Package Description:
As a Healthcare Assistant , youll be part of our valued team based at Farnham Hospital and Centre for Health. You will feel valued as a Healthcare Assistant within HCRG Care Group, receiving access to exclusive rewards and benefits including:
A salary of £25,760 with access to our group pension Free tea, coffeeand milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each yearJob IntroductionWe are looking for a dedicated and organised individual to support the day-to-day running of multiple outpatient clinics at our Farnham site.This role requires strong multitasking skills and a commitment to delivering high-quality patient care alongside our friendly team of nurses and clinicians.Responsibilities include assisting with administrative and non-nursing duties under the OPD Managers guidance, ensuring smooth clinic operations, and working closely with the Outpatients Reception Team. Flexible working hours between 08:00 18:00, Monday to Friday, are required.
Main ResponsibilitiesThis list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role: -
To effectively communicate within the nursing and multidisciplinary team Use of electronic patient record system Participate as a team member to ensure that patients receive a friendly, efficient and effective service. Ensure patients are supported throughout their journey and are treated with respect and dignity To report any changes in the patients condition and situation as appropriate and update the nurse in charge of actions or advice given Share learning/knowledge and instruct less experienced or new staff and apply all training to working practice Value own and colleagues contributions to the team To support the qualified nurse in the daily allocation and planning of work and to comply with the allocation Facilitate a clean OPD environment meeting current standards in infection control Responsible for the escalation of any unresolved risks to the OPD Matron/ Sister/ Charge Nurse Use equipment appropriately according to training, instruction, or relevant competencies Use stock control and rotation to avoid wastage and exercise a personal duty of care in relation to equipment and resourcesThe Ideal CandidateThe ideal candidate will have:
Qualifications
A good general level of literacy and numeracy. Basic keyboard skillsKnowledge & Skills
Ability to form sound relationships within the wider team Good communication skills Be able to prioritise workloads Ability to respect confidentialityExperience
Experience of working with the general publicPersonal Attributes
Friendly and empathetic Smart appearance Professional approach Flexibility and a willingness to work as part of a teamDesirable
Educated to GCSE or equivalent level NVQ 2 in nursing practice Customer Service Experience Ability to multi-task Previous Outpatient experience Previous NHS experience Previous Team rolesAbout the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you.If you would like to know a little more about how we use your information, please see our website's privacy policy.
Person Specification
Qualifications Essential
A good general level of literacy and numeracy. Basic keyboard skills. Desirable: Educated to GCSE or equivalent level, NVQ 2 in nursing practice, Customer Service Experience, Previous Outpatient experience, Previous NHS experience, Previous Team roles.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Farnham
GU3 1LR
United Kingdom
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)