About this role
Job summary
We are looking for an enthusiastic, experienced reception manager, to join our friendly, forward thinking practice team, to work 24 hours a week and provide a high quality service to our 11,300 patients. You will be required to work at both Welling and Avery Hill.
We are a GP training Practice (Bexley & Sidcup VTS).
High QOF Achievement
CQC Rating GOOD
IT : EMIS Web & Docman in use. Training can be arranged if not familiar with the system.
Main duties of the job
You should have previous experience leading and managing a team while working in a reception area along with an excellent telephone manner and be able to multitask, You should have
Leadership & Management:, Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale.
Patient-Focused Care: Tobe the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.
Appointment & Workflow Management:, Expertly manage the appointment system, ensuring efficient patient flow and timely service.
Staff Development, Lead train, and support the reception staff, fostering a culture of continuous improvement and teamwork.
IT & Admin Expertise:, utilize our main clinical systems EMIS, DOCMAN and ACCURX, ensuring data accuracy and efficient processing of patient information.
Quality Control:, Maintain high standards of patient service, managing feedback, and continuously improving procedures.
About us
We are a friendly, hardworking, organised team who would welcome you to join us.
Clinical team : 3 Partners, 4 Pharmacist and have four Care Co-Ordinator's. We currently have two GP trainee's.
Supported with allied health professionals including practice nurses and a Medical Assistant.
Supportive staff & clinical team with opportunities to contribute in regular staff meetings.
Job description Job responsibilities
Duties and Responsibilities:
Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Making patients aware of the appointment booking procedure Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information accurately Filing and retrieving paperwork Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers re-stock consulting rooms as required Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Processing and recording information in accordance with Practice procedures following Data Protection. Providing clerical assistance including word/data processing, filing and photocopying
Person Specification
Qualifications Essential
To have experience working in a busy reception area.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Welling Medical Practice
Address Welling Medical Practice
2 Danson Crescent
Welling
Kent
DA16 2AT
United Kingdom
Employer's website https://www.wellingmedicalpractice.co.uk/ (Opens in a new tab)