About this role
Job summary
The post holder will be working in a busy department at Bedford hospital. They will be part of a team who provide the administration of the patient pathway. We provide a wide range of services for skin cancer, emergency trauma, elective surgery and laser treatments.
As part of a team, the post holder will be booking patients for their procedures including both in main theatre and minor surgery lists.
Main duties of the job
To book and manage patient procedures (both inpatient and outpatient) adhering to national and local guidelines.
Monitor and manage follow-up and treatment waiting lists to ensure timely progression through the patient pathway.
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff
Support the booking of Cancer, 2 week wait (2WW) patients as appropriate and within Trust pathway guidance.
Be aware of the targets in the NHS plan and how actions taken in everyday procedures affect these targets
To be aware of 18 week RTT guidance and speciality pathways, and support with data validation where required.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job
Job description Job responsibilities
Please refer to the Plastic and Laser Surgery Administrator Job Description and Person Specification on the advert for more information.
Person Specification
Qualifications Essential
oGCSE mathematics and English (or equivalent) oEDCL or equivalent experience
Experience Essential
oKnowledge and proven experience of record systems/data bases oPrevious NHS experience oExperience in working within a confidential environment
Knowledge Essential
oKnowledge of patient confidentiality
Desirable
oKnowledge of NHS IT programmes
Personal Skills Essential
oExcellent communication skills both written and verbal oAbility to adapt in an ever changing environment oAdvance keyboard skills
Desirable
oProven ability to multi-task
Other Essential
oOpen/Reflective/Warm oEnthusiastic and self-aware oTeam focussed oReliable, Adaptable and Dependable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bedfordshire Hospitals NHS Foundation Trust
Address Bedford Hospital
South Wing, Kempston Road
Bedford
MK42 9DJ
United Kingdom
Employer's website https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)