About this role
Customer Renewals and Revenue Manager – Remote – Spain
VSN is seeking a Customer Renewals and Revenue Manager to join our growing team in Spain!
We are seeking a results-driven Customer Contract Renewals and Revenue Manager to own the end-to-end renewal motion for our Maintenance and Support (M&S) contracts and subscription renewals. Your primary mission is to maximize gross revenue retention (GRR), drive on-time renewals, and deliver a frictionless customer experience. Additionally, you will provide strategic support in revenue forecasting, identifying upsell opportunities for the Customer Success team, and researching potential partnership targets.
Here is a little window into our company: VSN – Video Stream Networks Software –Broadcast and Media Entertainment Software. VSN has 30+ years of leading digital asset management innovation. Founded in 1990, VSN is an end-to-end software solution for the broadcast industry, helping customers better manage and automate the entire media lifecycle, from planning to delivery and archive. VSN – Video Stream Networks has revolutionized broadcast DAM and media MAM solutions for the global media industry. VSN is headquartered in Barcelona, Spain. With installations across 100+ countries and offices spanning Toronto, New York, Los Angeles, Madrid, London, Paris, Singapore, Tokyo, and Sydney, we’ve established ourselves as the definitive leader in broadcast digital asset management.
The successful candidate will be based anywhere in Spain, working in a remote work model with a requirement to travel to our office in Barcelona on a regular basis!
What your day will look like:
Renewals Execution and Management:
Renewals Pipeline Ownership
Run proactive renewal cadence at 120/90/60/30/14/7 days before contract expiryMaintain accurate renewal pipeline in CRM with clear next steps and probabilitiesIdentify and escalate at-risk renewals early to Customer Success (MJ) and leadershipEnsure 100% of upcoming renewals (90-day window) have active engagement and forecast statusCoordinate with Customer Success to address adoption/satisfaction issues blocking renewalsQuoting, Negotiation and Closing
Build and send renewal quotes using CPQ system (pricing, terms, configurations)Apply price uplifts per policy (CPI adjustments, price book updates)Negotiate commercial terms: contract length (1-3 year), co-term scenarios, proration, multi-year discountsManage approval workflows (pricing exceptions, legal T&Cs, finance sign-off)Drive contracts to signature using e-signature platform (Signaturit/DocuSign)Collect purchase orders and coordinate with Finance for invoicingTarget: 70-85% of renewals closed ≥14 days before expiryCustomer Communication and Experience
Provide clear, timely communications throughout renewal processAddress customer questions on pricing, terms, SLA coverage (8×5 vs 24×7, L1-L3 support tiers)Deliver low-friction renewal experience that reinforces customer valueConduct brief post-renewal check-ins to capture feedbackData Governance and Reporting
Maintain CRM/CPQ hygiene: accurate renewal dates, amounts, terms, probabilitiesDocument reason codes for all non-renewals (product fit, budget, competitor, service issues)Produce weekly renewal forecast with commit/risk/coverage analysisGenerate dashboards on GRR, NRR, on-time renewal rate, uplift applied, churn analysisIdentify trends in avoidable vs. unavoidable churn and recommend process improvementsStrategic Revenue Support:
Revenue Forecasting Support
Collaborate with Head of Partnership on rolling 12-month revenue forecastProvide accurate renewal revenue projections with variance analysisTrack renewal pipeline coverage and flag forecast risksSupport quarterly business reviews with renewal metrics and trendsUpsell Opportunity Identification
Analyze customer contract data to identify expansion opportunities:Customers on lower support tiers ready to upgrade (8×5 → 24×7)Customers with growing usage/user counts indicating need for additional licensesCustomers using only one product who could benefit from cross-sell Customers on legacy pricing with significant uplift potentialCreate prioritized upsell target lists with revenue potential estimatesProvide Customer Success Manager with data-backed upsell recommendations and talking pointsPartner Research and Analysis
Conduct market research to identify potential partnership targets (resellers, OEM, system integrators)Research potential partners: customer base, market presence, geographic coverage, strategic fitProvide Head of Partnership with quarterly reports on partnership opportunities with business case summariesAbout You:
2–5 years in Renewals, Inside Sales, Account Management, or Customer Success with quota and target ownershipHands‑on experience with Support/M&S contracts: SLAs, coverage tiers, notice periods, and auto‑renewal.Familiarity with on‑prem and subscription/SaaS models, proration, co‑term, true‑up, multi‑yearProficiency with CRM (Salesforce/HubSpot), CPQ (Salesforce CPQ/DealHub/Zuora CPQ), e‑signature (DocuSign/Adobe Sign)Strong negotiation, prioritization, and written communication skillsA bachelor's degree in a related field is highly advantageousAnalytical skills (Excel/Sheets: lookups, pivot tables; reading revenue reports)Technical Skills
CRM proficiency: HubSpot strongly preferred; Salesforce acceptableCPQ tools: Experience with quoting/pricing configuration toolsE-signature platforms: DocuSign, Adobe Sign, Signaturit, or similarExcel/Google Sheets: Lookups, pivot tables, basic financial modeling for forecastingComfortable reading revenue reports and analyzing customer data for upsell patternsBusiness Knowledge
Understanding of SaaS/software renewal economics and retention metricsKnowledge of support/maintenance contract structures and service levelsFamiliarity with customer success principles and expansion strategiesBasic understanding of partnership models (reseller, OEM, system integrator)Soft Skills
Strong negotiation skills with customer-centric approachExcellent written and verbal communication (English required; Spanish or Italian a plus)Results-oriented with ownership mentalityTime management and prioritization (managing 30-50 concurrent renewals)Cross-functional collaboration (Customer Success, Finance, Legal, Support)Analytical mindset to identify patterns in customer behaviorResilience in handling objections and challenging conversationsExcellent problem-solving and analytical abilitiesStrong communication and collaboration skills in English (written and verbal)Proven ability to work in agile teams and deliver in fast-paced environmentsSelf-motivated with strong organizational skills and attention to detailHands-on attitude with a proven entrepreneurial spirit and pace-setter traitsFluent in Spanish and at least a professional level of English, both written and verbal, is essential Legally authorized to work in SpainWhat We Offer:
Work on innovative cloud-native media platforms used by international clientsExposure to cutting-edge AI and video processing technologiesCollaborative Agile environment with continuous learning opportunitiesModern technology stack (AWS, .NET, React, PostgreSQL)High-impact projects for clients in the media, broadcast, and entertainment sectorsCareer growth within a dynamic technology organizationChallenging technical problems requiring creative and scalable solutionsFor information about VSN, please visit our website at www.vsn-tv.com
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.