About this role
Job summary
Welcome patients warmly and provide exceptional customer service. Handle incoming calls efficiently and direct them appropriately. Schedule appointments, manage patient registrations, and process medical forms. Maintain accurate patient records and ensure data confidentiality. Assist with administrative tasks Contribute to a positive and supportive team environment.What We OfferA friendly, supportive working environment.Training and development opportunities.NHS pension scheme membership.Regular staff meetings and opportunities to contribute to practice improvements.
Main duties of the job Main Duties of the Role
As part of the reception and admin team, you will be responsible for:
Providing a welcoming and professional reception service for patients. Answering and directing incoming calls, booking appointments, and handling queries. Processing prescriptions, letters, referrals, and clinical documents. Maintaining accurate records using clinical and admin systems. Supporting clinicians and managers with administrative tasks. Ensuring confidentiality and professionalism in all aspects of the role.
About us
Chorlton Family Practice is a busy GP surgery serving our local community in South Manchester. We are a supportive and welcoming team who pride ourselves on providing excellent patient care while ensuring our staff feel valued and well supported.
We are looking to recruit an organised, reliable, and patient-focused Admin / Receptionist to join our practice team.
Job description Job responsibilities
Full JD attached
Providing a welcoming and professional reception service for patients.Answering and directing incoming calls, booking appointments, and handling queries.Processing prescriptions, letters, referrals, and clinical documents.Maintaining accurate records using clinical and admin systems.Supporting clinicians and managers with administrative tasks.Ensuring confidentiality and professionalism in all aspects of the role.
Person Specification
Experience Essential
Experience in the following systems is preferred (training can be provided): EMIS Web patient records and appointment management. Docman processing incoming correspondence. Clarity TeamNet (CTN) staff communication and governance. Microsoft Teams & Office team communication and document management. PATCHS online consultation and patient messaging. Strong IT literacy, good communication skills, and the ability to multi-task in a busy environment are essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Chorlton Family Practice
Address 1 Nicolas Road
Chorlton
Manchester
Greater Manchester
M21 9NJ
United Kingdom
Employer's website https://www.chorltonfamilypractice.nhs.uk/ (Opens in a new tab)