About this role
Job summary
This role supports people to achieve better mental health and wellbeing, increasing independence and supporting recovery. It is a key part of plans to transform community mental health support and learning from this role will feed into that change. This role works closely with people in communities to reflect their strengths, interests, and ideas for what matters to them about good mental wellbeing. You will work with partners to strengthen links between CWCs, the communities they serve and the services that can best support them. The CWC service is a partnership delivered by Barca, Touchstone and Northpoint.
Main duties of the job
The role includes the following duties. These may change as the post evolves, however will be withing the level of responsibility for this role.
Person-centred support
Offer focused support to individuals and groups with the aim of building Knowledge, skills, confidence, and resilience in people, as well as encouraging people to access local activities and services
Use health coaching and motivational interviewing techniques, identifying barriers to people accessing services, and work with them to overcome these.
Work with individuals to co-produce a personalised support plan to address their health and wellbeing needs as required, based on their priorities, interests, values, and motivations. Help them to navigate access to local resources and services and inspire them to develop the skills to help restore and maintain emotional wellbeing. Give people time to tell their stories and focus on what matters to me, build trust, providing non-judgemental support, respecting diversity and lifestyle choices.
Take a holistic approach to support people to identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, employment circumstances and unemployment, loneliness, isolation and caring responsibilities, signposting to services where appropriate.
Challenge stigma attached to mental health, particularly within certain communities, and raise awareness of the importance for everyone to look after their mental wellbeing.
Respond to requests for support from a range of primary and secondary care partners including third sector colleagues.
Build and maintain strong relationships with healthcare professionals across primary and secondary care, as well as multidisciplinary teams from statutory and voluntary sectors, to deliver a coordinated, joined-up approach, facilitating timely referrals, effective communication, and seamless support, including mental health provision.
Ensure ongoing assessment and management of risks within an attitude of positive risk taking
Community-based support
Explore ways to innovate to get the best out of the role, and to identify possible new opportunities that could contribute to system change and strengthen the offer to people with mental health issues within the local Community.
Where appropriate, connect and signpost people to community groups, activities, and statutory services to meet their needs and ensure individuals are engaged with their local community.
Be proactive in reducing barriers to people engaging in activities i.e., where appropriate, arranging appointments and transport and accompanying them to activities or helping with orientation.
Assist with community resource mapping exercises and maintain an up-to-date database of community resources; map where there are gaps in provision and work with other voluntary sector organisations to develop resources where most needed.
Work in partnership with Primary Care Networks, and community services, local partner organisations and external stakeholders, acting as the glue to link people with relevant experts, local assets and interventions, while reflecting on, sharing and implementing best practice.
Represent the organisation professionally with external agencies, promoting its values, ethics, and person-centred approach while collaborating with Community Connectors across LCP areas to share ideas, best practice, and support service development.
Monitoring and reporting
Monitor and record outcomes for all those accessing the service through the use of agreed assessment tools and quality outcome measures.
Maintain systems to keep accurate records relating to the delivery and outcomes of the service.
Gather and collate statistical and other information and data as required, reporting on activity and outcomes in accordance with agreed timescales, ensuring effective qualitative and quantitative monitoring and evaluation of the service.
General support
Develop an awareness of local and national developments and best practice in this area of work and attend relevant conferences, meetings and training events as required
Seek to improve personal performance, outcomes, contribution, knowledge and skills.Be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills and awareness.Undertake any other duties as directed by your line manager, in line with the responsibilities of this post
About us
The Community Mental Health Transformation Programme is a partnership of NHS organisations, community and voluntary sector, Adult Social Care and service users and people with lived experience coming together to transform how primary and community mental health services for people experiencing severe mental health issues are organised and delivered. It is important that this process is open and transparent, involving a diverse range of people.
As a Community Wellbeing Connector (CWC), you will become a local expert, gathering and sharing information about local opportunities, activities, and support, bringing people together and supporting them to remain confident and independent in their everyday lives.
Job description Job responsibilities
Community Wellbeing Connector (mental health)
Do you want to play a key role in improving mental health and wellbeing within local communities?
Do you strive to help people feel supported, connected and empowered within their communities?
We have a great opportunity to join Northpoint as a Community Wellbeing Connector (Mental Health), working as part of a partnership to transform community mental health support across Leeds within our Community Mental Health Services (CMHS) service.
You will join us on a full time, permanent basis (35 hours per week) with a salary of £32,597 per annum (NJC Scale 6, SCP 20).
We offer:
35-hour full time working week
28 days annual leave plus bank holidays (pro rata)
Up to 3 discretionary leave days at Christmas
Auto-enrolment pension scheme
Enhanced leave policies that support you when it matters most
Regular supervision and development opportunities
A supportive, inclusive and values-led working environment
Why choose Northpoint?
We are a leading regional provider of mental health services for children, young people and adults across West Yorkshire. We work in partnership with local services and we are committed to delivering accessible, high-quality support that meets people's needs at the right time.
Joining us means being part of a collaborative and values-led organisation where your work will have real impact.
As a Community Wellbeing Connector, you will play a key role in connecting people aged 18+ with local opportunities, activities, services and community resources, while providing person-centred support to individuals experiencing complex mental health needs across Leeds.
You will be responsible for:
Providing person-centred support to people to achieve improved wellbeing, recovery and greater independence
Working alongside individuals to understand “what matters to me”, developing personalised support plans that reflect their strengths, interests, priorities and aspirations
Building strong relationships with local organisations and voluntary community sector partners, including primary care to connect people with activities, services and opportunities that improve their quality of life and to provide joined up support
Please note, this is an office-based role at The Small Mill, Leeds, due to the nature of the work and the need for regular in-person support.
What are we looking for in our ideal Community Wellbeing Connector?
We are looking for someone who is organised, reliable and enjoys working in a varied, people-facing role.
A relevant Level 3 qualification in Health and Social Care, Mental Health or a related subject (or equivalent experience in mental health support)
Experience of supporting people with mental health needs or complex lives within statutory, voluntary or community settings
Knowledge of voluntary, community and statutory services within Leeds and an understanding of the wider factors affecting health and wellbeing, and experience of partnership working, building effective relationships and working collaboratively across organisations
Experience of managing a varied workload or caseload and responding appropriately to changing priorities
An understanding of safeguarding, confidentiality and risk management
If you have the skills, knowledge and experience we are looking for to be our Community Wellbeing Connector and are passionate about making a difference, please click ‘Apply’. We’d love to hear from you.
We recognise the value of using digital tools to optimise our work. You can use AI to support your application, but please make sure it reflects your own individuality, experience, and approach.
Please note, we review applications regularly and may close adverts early if we receive a high level of interest or find a suitable candidate.
Closing date: 16 August 2026
Interview date: 4 September 2026
We may utilise digital interview methods.
We aim to be a talented, resilient and inclusive community. We welcome applications form all and offer a variety of flexible working opportunities.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and we expect all of our staff to share this commitment. This post is subject to an Enhanced DBS check.
It's important to us that our recruitment process is inclusive and person-centred. If you require any support or adjustments to access any stage of the recruitment process, please contact our Recruitment Team at [email protected] to discuss how we can support you.
Person Specification
Qualifications Essential
A relevant qualification at NVQ Level 3 (e.g., NVQ Level 3 in Mental Health and Social Care) or equivalent, and/or significant experience in mental health support work.
Desirable
Mental Health First Aid qualification, or a willingness to work towards obtaining this qualification Training in motivational coaching and interviewing, or equivalent relevant experience
Knowledge and understanding Essential
Understanding of the wider determinants of health, including social, economic, and environmental factors and their impact on communities. Motivational coaching and interviewing skills Knowledge of voluntary, community and statutory services in Leeds Understanding of community working, lone working, and the ability to maintain safety while working in the community Knowledge and understanding of confidentiality, data protection, consent, information sharing, and safeguarding policies Commitment to the organisation's values Open to change and able to work flexibly in line with the needs of the service Commitment to working in partnership with service users, management, and staff Commitment to team working Commitment to respecting diversity and anti-discriminatory/anti-oppressive practices Commitment to learning and taking personal responsibility Reliable, resilient, and motivated
Desirable
Understanding of physical health inequalities that impact life expectancy, e.g weight management, smoking and substance misuse. Understanding of community development approaches, eg. ABCD
Experience Essential
Commitment to reducing health inequalities and proactively working to reach people from all communities Working with mental health, the voluntary sector, primary care, population health, public health or health promotion Demonstrable Supporting people with their mental health or complex lives, either in a paid, unpaid or informal capacity Personalised approach to supporting people, coaching and motivational interviewing Partnership and collaborative working and building relationships across a variety of organisations and individuals whilst maintaining professional boundaries Maintaining client confidentiality Working in a multi-cultural environment Promoting and raising awareness of service.
Desirable
Experience of case management systems (e.g., SystmOne/EMIS) for outcome and case management recording.
Skills and competencies Essential
Actively listen, empathise with people, and provide person-centred support in a non-judgemental way. Support people in a way that inspires trust and confidence, motivating others to reach their potential To work from an asset-based approach, building on existing community and personal assets Build and maintain effective relationships through co-production, influencing senior leaders and partners to support service development and system change, while maintaining appropriate professional boundaries. Excellent listening and interpersonal skills at all levels, including the ability to communicate effectively both verbally and in writing with people, their families, carers, community groups, partner agencies and stakeholders Actively identify risk and assess/manage risk when working with individuals Effectively get along with people from all backgrounds and communities, respecting lifestyles, cultural norms and diversity Effectively cope positively with challenging and diverse behaviour. Effectively manage safeguarding issues safely and appropriately, seeking support and guidance when required. Proficient in the use of MS Office, Outlook, Word, Dropbox, Excel Effectively use IT based case management systems and databases Subject to a Disclosure and Barring Service (DBS) check at enhanced level.
Desirable
Have access to a car for work purposes and hold a full current UK driving licence.
Qualities and values Essential
Responsibility to actively promote anti-discriminatory practice and equality of opportunities in dealing with colleagues, service users, carers, and others being mindful of protected characteristics including race, faith, age, gender, sexual orientation, and physical disability Awareness of own mental wellbeing and willingness to seek support when required, including the ability to recognise own limitations in a crisis To work independently and as part of a team Committed to own professional and personal development Successfully break down stigma and barriers associated with working with the client group Adaptable, flexible and forward-looking Enthusiastic, with energy and drive and a can do attitude Have a detailed understanding of local services to facilitate signposting and support/connections.
Desirable
N/A
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Northpoint Wellbeing Ltd
Address Small Mill
Chadwick Street
Leeds
West Yorkshire
LS10 1LJ
United Kingdom
Employer's website https://northpoint.org.uk (Opens in a new tab)