About this role
Job summary
An opportunity has arisen to join the Assurance team within Occupational Health and Wellbeing. You should be professional and approachable, have the ability to work well under pressure, be organised and have excellent attention to detail.
You must be able to work both independently and as part of a team, be able to liaise with staff at all levels in a confident manner and be willing to learn. You will have experience working in a multi-stakeholder environment.
Main duties of the job
You will need to ensure that the Trust's pre-employment checks and tasks are completed with the highest accuracy on our database system.
You will possess a high level of organisational skills, data entry and have experience with call handling. You will also be able to prioritise your workload and be able to work on your own initiative, while maintaining and delivering the departmental KPIs.
You should be able to ensure confidentiality, in line with the Data Protection Act, GDPR and the Trust's policy on Information Governance, as well as be able to communicate with colleagues and service users, in a multi-stakeholder environment.
You should have a good standard of English, excellent communication skills and be competent with Microsoft Office packages.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background
Job description Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
applied for a Graduate visa or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
The advert will close at midnight on 9 August 2026.
Interviews are due to be held on 20 August 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent NVQ Level 2 Customer Service / Business Admin / ITQ or equivalent experience
Desirable
Typing qualification or equivalent Secretary qualification or equivalent
Experience Essential
Experience of working in a busy office environment or Reception role Experience of prioritising, planning and organising own tasks Working with guidelines Experience of customer service or dealing with the public
Desirable
Previous experience of working in the NHS Previous experience of working within medical records Experience of call handling Experience of dealing with difficult situations and confrontations
Knowledge Essential
Understanding of confidentiality and data protection Understanding of customer service
Desirable
Knowledge of the Trust, including awareness of the Trust's priorities Knowledge of Trust information systems Knowledge of Medical Terminology
Skills Essential
Ability to work as part of a team Good communication skills, including telephone, email and face to face Ability to follow processes and procedures High level of ability to organise and manage own time keeping to schedule and deadlines Good organisational skills Ability to meet deadlines Willing to take on / learn new skills Ability to show attention to detail and accuracy Ability to adapt to change Ability to work under pressure
Additional Requirements Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cambridge University Hospital NHS Foundation Trust
Address Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website https://www.cuh.nhs.uk (Opens in a new tab)