About this role
Job summary
This is an exciting opportunity to join a small and dynamic team where you can shape and directly impact our communications and business operations to make our offers visible and accessible to the Primary Care workforce. This is a position for a creative, organised and proactive individual who is willing to learn and develop their career in communications, administration and healthcare. This role is designed for a person who can hit the ground running, take initiative and respond quickly on their feet to provide informative, engaging and responsive support across both communications and operational functions.
This includes ensuring digital accessibility and inclusivity across channels, language and imagery used. Our commitment to educate, inform and enhance our workforce also applies to our team members. The role holder will receive continuous support and professional development opportunities to grow and flourish in the role. We want to know what you are passionate about so we can implement that within your role and career journey.
Main duties of the job
As a highly organised individual with the ability to manage multiple tasks, you must be able to work in a fast-moving environment, communicate effectively with the team, and be used to working to tight deadlines. This role spans communications, customer service and administration, including managing our shared inbox, coordinating digital communications, and supporting key projects, events and business processes, with opportunities to take on increased responsibility as part of your development.
About us
At Nottinghamshire Alliance Training Hub (NATH), our vision is to educate, inform and enhance the Primary Care workforce to deliver the best possible care to their patients. We are our workforces go to place for education and development opportunities. Our offers include: workforce planning support, funding for learning and development, educational events and training, apprenticeships, and student placements. We also lead on several workforce development projects. Funded by NHS England and Nottingham & Nottinghamshire Integrated Care System, we are a non-profit entity hosted by NEMS Community Benefit Services Ltd. We work positively in partnership with our ICS partners to achieve the best education and healthcare outcomes. Our vision is underpinned by a clear set of values to reflect the culture we want to live in: Visible, Impactful, Innovative, Informative, Inclusive and Responsive. We commit to uphold these values as we collaborate and support each other to make Nottingham and Nottinghamshire a great place to work for our Primary Care workforce.
Job description Job responsibilities
Communications and engagement Develop and maintain digital channels including website, newsletters, social media and apps Create and publish engaging, accessible content tailored to different audiences Support planning and delivery of communications campaigns Work with colleagues to translate complex information into clear messaging Capture and share content from events (e.g., photos, posts, short videos) Edit and publish recordings from online events Monitor engagement metrics and produce basic performance reports Maintain brand consistency and promote organisational visibility Build relationships with partner communications teams and share content Business administration Manage shared inbox and communication channels, ensuring timely responses Triage and signpost enquiries to appropriate leads Maintain contact records and communication logs Provide a positive, professional first point of contact for stakeholders Organise meetings (agendas, minutes, actions, logistics) Support project tracking and delivery against deadlines Maintain accurate records, documents, and filing systems Coordinate associate/admin processes (e.g. reviews, documentation) Support onboarding/offboarding and general office administration Develop and maintain standard operating procedures (SOPs) Events and engagement support Provide administrative and digital support for events Manage registrations and attendance tracking Support live delivery (chat moderation, troubleshooting, logistics) Finance and reporting administration Maintain invoice logs and support invoice processing Track learning and development funding requests and evaluations Liaise with finance colleagues and support year-end processes Assist with data collection, reporting, and performance monitoring Continuous improvement and team support Identify opportunities to improve communications and admin processes Contribute ideas, support team priorities, and cover key functions when needed Support colleagues to use systems and processes effectively
Person Specification
Experience Essential
Experience in administration, communications or a hybrid role Excellent written and verbal communication skills Experience using Microsoft Office and digital platforms Experience handling inboxes / customer queries Experience in social media / newsletters / web content
Desirable
Experience supporting events Experience with finance admin processes Experience of using communications or scheduling tools (e.g. Mailchimp, Hootsuite or similar)
Skills/Abilities Essential
Basic design and content creation skills (e.g. using Canva or Adobe tools) Skills in photography, videography or graphic design Strong organisational skills with the ability to work under pressure in a fast-moving environment Ability to prioritise and manage a busy, varied workload, consistently meeting deadlines and work standards Excellent written and verbal communication skills, including good spelling and grammar Able to interpret information and produce clear, engaging communications tailored to different audiences and channels Confident using a range of digital platforms (e.g. website, newsletters, social media) to publish content Strong customer service skills with a professional and responsive approach to enquiries Able to work both independently and as part of a team, using initiative within the scope of the role Reliable and dependable, with a positive and proactive approach High level of attention to detail and accuracy Strong IT skills, including Microsoft Office and SharePoint Good document and records management, maintaining accurate and organised systems Experience of meeting administration, including minute/note taking Project and administrative support skills Good interpersonal skills with the ability to build effective working relationships Professional email and telephone manner Able to develop and follow standard operating procedures (SOPs) Ability to manage multiple deadlines Good attention to detail and record-keeping Strong organisational and prioritisation skills
Desirable
Basic video editing skills Understanding of social media and website analytics, with ability to interpret simple data and suggest improvements Experience of creating simple reports or dashboards from data
Behaviours and Values Essential
Visible, Impactful, Innovative, Informative, and Responsive. Self-motivated. Willing to learn new skills. Calm and effective under pressure. Uses plain language when carrying out duties. Aware of the impact of own behaviour on others. Challenges bias, prejudice and intolerance if appropriate or brings to the attention of a manager. Empowered and able to deliver. Maintains the highest standard of integrity in all interactions. Supports and challenges others in maintaining a healthy, safe and pleasant work environment. Works in a way that complies with legislation and organisational policy on health, safety and risk management. Driven by the needs of workforce priorities, patients and service users. Recognises that improved patient care is at the heart of all decision making.
Qualifications Essential
5 GCSEs or equivalent (this must include A*- C in Maths and English Language or equivalent).
Desirable
Degree or NVQ/QCF Level 3/4 qualification (or equivalent experience) in digital marketing, marketing, communications, media management or new media.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name NEMS Community Benefit Services Ltd
Address Forward House
Station Street
Nottingham
NG2 3AJ
United Kingdom
Employer's website https://nemscbs.net/ (Opens in a new tab)