About this role
Job summary
This is an exciting opportunity to join a dedicated admin team in a front-of-house role, working closely with clinical colleagues to ensure patients receive the highest standard of care from the moment they arrive.
As the first point of contact for patients, families, and visitors, you will play a vital role in creating a welcoming and professional environment while supporting the smooth day-to-day operation of a busy and fast-paced department. The role requires excellent organisational skills, a high level of attention to detail, and the ability to manage multiple priorities effectively.
Main duties of the job
The successful candidate will be responsible for a range of administrative and reception duties, including admitting, discharging and transferring patients, responding to telephone enquiries, creating appointments and arranging patient transport. As a key point of contact within the department, you will provide a professional and welcoming service to patients, relatives and colleagues at all times,
You will also be responsible for maintaining an organised and professional reception environment, ensuring the reception area remains tidy and welcoming. In addition, you will monitor, order and maintain adequate levels of office supplies and stationery to support the smooth running of the service.
Working in a busy and fast-paced environment, you will need excellent organisational skills, attention to detail and the ability to prioritise competing demands effectively. A commitment to delivering high-quality, patient-centred care and exceptional customer service is essential, ensuring the needs of patients and service users remain the highest priority at all times.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities Please see the Job Description for further information, as well as a full list of duties and responsibilities.
Person Specification
Qualifications Essential
Good standard of general education, GCSE`S or equivalent .
Desirable
ECDL or Equivalent NVQ 2 or Equivalent
Experience Essential
Computer skills IT skills Good telephone skills Problem solving Ability to work on your own initiative. Be able to prioritise workload
Desirable
Previous NHS experience Knowledge of Electronic hospital systems
Additional Criteria Essential
Able to demonstrate a good standard of English language
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address Musgrove Park Hospital
Musgrove Road
Taunton
Somerset
TA1 5DA
United Kingdom
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)