About this role
Job summary
A great opportunity to be part of an excellent healthcare team where you will provide valuable administrative support and services to all members of the practice team. With your attention to detail, exceptional customer service skills, and experience of working within a fast paced environment, you will be the ideal addition to the practice family.
Main duties of the job
Job responsibilities:
Coding in a health care setting - eg: general practice Management of medical records Administrative support - processing of electronic documents Handling of incoming and outgoing emails, patient and hospital correspondence Customer Service/Effective CommunicationExperience of working as part of a team but also the ability to work independently when required. Experience of the various Microsoft packages: Word, Excel, Powerpoint. Experience of SystmOne would be advantageous although training will be provided to the successful candidate. Position is 30 hours per week over 5 days, between the hours of 8.30am - 5.30pm
About us
We are a friendly, caring team that supports a wide geographical area in Northampton. We have an open culture and many benefits of working within the NHS.
Company pension Employee discount Free parking Birthday day off Retention package Training opportunities
Job description Job responsibilities
Job responsibilities:
Management of medical records
Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to
Ensure correspondence, reports, results etc. are filed in correct records
Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
Summarising correspondence and medical records
Patient deductions
Administrative support
Provide administrative support to members of the primary health care team in the following areas ensuring practice records are kept up to date where appropriate:-
Cytology
Pathology results
Immunisation recalls
Scanning of documentation
Requests for copies of medical records from patients and solicitors
Registering of new patients
Read Coding information into patients medical records
Medical reports for Insurance companies etc
Incoming post including Royal Mail and hospital
Electronic letters (EDIs)
Provide cover and support to Secretarial Team
Incoming and outgoing emails
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths Minimum of 1 year in administration preferably in a medical environment. Knowledge (Desirable) The basics of how a GP Practice functions Use of SystmOne although training will be given to the successful candidate Coding (Read Coding) Experience of using AI software in a medical setting GDPR and Data Protection Act 2018. Basic Health & Safety within the workplace. Skills (Essential) Excellent IT skills, particularly proficient in Word, Excel, and Outlook Excellent verbal, written communication. Excellent organisation including the ability to manage workload and prioritise effectively. Excellent interpersonal skills. Ability to work collaboratively at all levels. Ability to work independently using own initiative. Effective team player.
Desirable
Skills (Desirable) Transferrable skills from a previous employment with similar expectations
Employer details Employer name St Luke’s Primary Care Centre
Address Timken Way South
Duston
Northampton
NN5 6FR
United Kingdom
Employer's website https://www.stlukesprimarycarecentre.co.uk/ (Opens in a new tab)