About this role
Job summary
We are looking for an enthusiastic, committed and preferably experienced receptionist to join our existing team. Applicants must be able to provide a caring, professional and efficient service to our patients.
Hours of duty 9 per week:
Thursday 2pm-6.30pm
Friday 2pm-6.30pm
Applicants must be flexible as it is a condition of employment that additional hours are worked during periods of annual leave or sickness. There will also be a requirement to work occasional evenings and weekends.
Main duties of the job
A medical receptionist in a GP surgery is the first point of contact for patients. They manage appointments, handle phone and in-person enquiries, update patient records, and pass messages to clinical staff. They also support the smooth running of the practice by dealing with prescriptions, referrals, and administrative tasks, while maintaining patient confidentiality and professionalism.
About us
New Road Surgery is a small, friendly GP practice serving our local community. Our close-knit team works collaboratively to deliver high-quality patient care. We value our reception staff as a vital part of the team who provide a welcoming and supportive service for our patients.
Job description Job responsibilities
Greet and direct patients on arrival.
Book appointments.
Deal with telephone enquiries.
Order emergency transport for patients and advise patients how to book transport for routine appointments.
Administration
Photocopying.
Ordering stock.
Cover any necessary duties that may arise due to the absence of other staff members.
Act as chaperone in the absence of the practice nurse.
Opening and closing the premises.
Any other duties as directed by the partners or practice manager
Person Specification
Other Essential
Flexibility of working hours with ability to cover for other members of the reception team during periods of annual leave or sickness. Neat and tidy appearance.
Qualifications Essential
GCSE Grade 5 or above in English or an equivalent qualification.
Desirable
GCSE Grade 5 or above in Maths or an equivalent qualification. IT qualification.
Knowledge and skills Essential
Excellent communication skills verbal and written. Keyboard and computer skills. Accurate presentation of work.
Qualities and attributes Essential
Understanding, acceptance and adherence to the need for strict confidentiality. Pleasant and articulate. Patient and diplomatic. Able to work as part of a team. Able to work without direct supervision and determine own workload priorities. Able to work under pressure. Able to work in a changing environment. Able to use own initiative. Reliable and punctual.
Experience Essential
Experience of working in customer facing roles within a busy, fast-paced environments.
Desirable
Experience within a medical reception environment is desirable but not essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name New Road Surgery
Address 104 - 106 New Road
Rubery
Birmingham
West Midlands
B45 9HY
United Kingdom
Employer's website https://www.newroadsurgeryrubery.nhs.uk/ (Opens in a new tab)