About this role
Job Purpose and Impact The Sales Operations Specialist is responsible for supporting the sales organization through effective day-to-day pre-sales activities. This role acts as a strategic partner to the sales organization by providing pre-sales support to customers, improving operational processes, and ensuring timely and accurate execution of commercial activities. The Sales Operations Specialist plays a critical role in improving the effectiveness of the sales organization. By maintaining high-quality pre-sales data, delivering accurate pricing information, and coordinating stakeholders across functions, this role enables informed decision-making, operational efficiency, and improved customer experience. Key Accountabilities Assist Sales Managers in handling pre-sales activities and sales operations, including but not limited to new customer registration, credit limit reviews, sample requests, quotation and pricing management, and sales contract administration. Identify, analyze, and recommend solutions for operational and process-related issues. Partner with Sales and cross-functional teams (Commercial Operations, Quality, Supply Chain/Plant, Finance, and other stakeholders) to ensure alignment and smooth execution of pre-sales processes. Resolve routine issues and problems under general supervision while escalating more complex matters to the appropriate stakeholders. Support continuous improvement initiatives to enhance commercial operation efficiency and customer experience. Perform other duties as assigned. Qualifications Minimum Qualifications Bachelor's degree in Business Administration, Marketing, Finance, Supply Chain, or a related field, or equivalent experience. 2+ years of experience in B2B Sales Operations, Business Operations, Customer Service, Sales Support, Sales Analytics, or a related field. Working knowledge of CRM platforms (Salesforce preferred) and ERP systems (SAP, JDE, Exact, Dynamics AX, or equivalent). Proficiency in Microsoft Excel, including Pivot Tables, XLOOKUP, Power Query, and data analysis. Strong attention to detail, problem-solving skills, and ability to manage multiple priorities. PRIOR BENEFICIAL EXPERIENCES Knowledge of B2B sales processes, sales operations, and commercial support activities. Experience in problem identification, root-cause analysis, and resolution of business process issues. Experience in the Food Ingredients, Commodities, Specialty Chemicals, FMCG Ingredients, or related B2B industries within a multinational company is highly preferred.