About this role
Summary Statement JP&O has served patients in Arkansas for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. We are seeking a Patient Care Coordinator at our Jonesboro, AR clinic. Our PCCs play a key role in delivering a positive care experience by ensuring that scheduling, documentation, and day-to-day operations run smoothly. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care. Duties & Responsibilities Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Schedule or modify patient appointments. Ensure customers receive the best service possible and concerns are satisfactorily resolved. Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate. Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. Assist in securing insurance authorizations for patient cases as needed. Create patient account profile in the Medical Record system. Perform light shipping and receiving of medical device products and components. Maintain a clean office work environment. Accept cash payments from patients as appropriate. Comply with Corporate Compliance and HIPAA responsibilities. Perform other duties and special projects as assigned. Qualifications Proficient in MS Office and databases. Strong communication and interpersonal skills. Excellent organizational, analytical, and time management skills High school diploma or equivalent. Office administrative management experience, preferably in a medical/dental/therapy office. Knowledge of Medicare, Medicaid preferred. Customer service experience. Benefits Medical Vision Dental Health savings accounts with employer contribution Flexible spending account options Company-paid life insurance policy Generous Paid Time Off Company holidays Floating holidays 100% company-paid short & long-term disability 401k match up to 3.5% DailyPay by ADP