About this role
Requisition Details and Talent Acquisition Contact REQ ID: 147013 - Michelle Thabethe Location: Sandton Cluster: Group Finance - GBS FUNCTION MANAGEMENT Closing date: 04 August 2026 Job Family Administration, Operations and Facilities Career Stream Admin, Transact Processing and Production Leadership Pipeline Manage Function FAIS Affected FAIS Affected - Yes Job Purpose Lead a specialist profit-centre business delivering share scheme, CSI, and investor services to internal and external clients, ensuring strong financial performance, regulatory compliance, and exceptional client outcomes. Key Accountabilities Business & Financial Management Own full P&L, strategy, and operating model of the business unit Drive revenue growth, cost efficiency, and sustainable profitability Ensure effective resourcing, governance, and commercial decision-making Strategy & Growth Develop and execute the business growth and market positioning strategy Identify new service offerings and client opportunities Lead innovation, process optimisation, and digital enablement initiatives Risk & Compliance Ensure full compliance with Companies Act, Trust Property Control Act, and relevant regulatory frameworks Oversee risk identification, mitigation, and governance processes Deliver strong internal and external audit outcomes Client & Fiduciary Oversight Act as accountable executive for fiduciary, trustee, and investor service obligations Drive client acquisition, retention, and relationship management Ensure high standards of legal, secretarial, and investor servicing Operations & Service Delivery Ensure efficient, accurate, and timely delivery of all contracted services Drive service excellence aligned to SLAs and client expectations Oversee delivery of client events and reporting outputs Systems & Innovation Select, implement, automate and optimise systems and processes supporting business operations and strategy Drive automation, efficiency, and scalability of service delivery Performance Measures Financial: Cost-to-income ratio, revenue growth, budget management Client: Satisfaction (NPS), retention, complaints, pipeline growth Risk & Compliance: Audit outcomes, regulatory adherence, incidents Operations: SLA performance, delivery quality Strategic: Sustainability, implementation, project delivery Minimum Requirements Relevant degree in Business, Finance, or related field, or equivalent experience Minimum 10 years’ business management and operations experience in a related industry Preferred Qualifications & Experience Postgraduate qualification (e.g. MBA, CA(SA), CFA or equivalent) Experience in equity, share plan, trust, or fiduciary administration environments Professional membership (FISA, SAIT, SAICA, SAIPA or equivalent) Key Competencies Leadership & Strategic Capability Strong commercial acumen and P&L leadership Stakeholder engagement at executive level Strategic thinking and decision-making Technical & Regulatory Expertise Share scheme, trust, and CSI scheme administration Companies Act, trust law, and regulatory frameworks JSE and STRATE processes Operational & Delivery Excellence End-to-end operational management Systems optimisation and process improvement Strong coordination and execution capability Why This Role Lead a niche, high-compliance business servicing both internal and external clients Opportunity to optimise and transform a specialist business unit and make a difference Exposure to a dynamic business in a complex share schemes, trust structures, and listed company environments Behavioural Competencies Customer Focus Inspiring Excellence Business Savvy Driving Execution Sharing Responsibility Strategic Influence --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at +27 860 555 566