About this role
The Team Manager will manage a team of quality service associates. Being first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. Monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. Review associates' performance on regular intervals and ensure productivity & quality targets are met. Team Manager will also be responsible for performance management of all the reporting associates. Key job responsibilities • Manage a team (~ 15+ team members), allocate tasks to team members, and manage test execution delivery based on schedule or SLAs • Engage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentation • Unblock team for any challenges faced which require collaboration with multiple teams (peer teams, HR, IT, admin etc.) • Raise / handle escalations, perform root cause analysis and implement corrective actions • Collect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions • Identify process inefficiencies, make recommendations and influence stakeholders in fixing those • Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports • Guide and mentor team members in their career progression • Participate in hiring and onboard new team members A day in the life - Undertakes task allocation and manage test execution delivery based on schedule or SLAs - Engage with stakeholders (Quality assurance teams) to seek inputs on task planning and delivery schedules - Communicate clear status reports and documentation - Unblock team for any challenges they face which require collaboration with multiple teams (like peer teams, HR, IT, admin etc.) - Raise / handle escalations, perform root cause analysis and implement corrective actions - Collect, track and present project metrics(in terms of quality of deliverables / team effectiveness) and take required corrective actions - Identify process inefficiencies, make recommendations and influence stakeholders in fixing those - Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports - Guide and mentor team members in their career progression - Participate in hiring and onboard new team members