About this role
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access. Amazon is seeking a Sr. Program Manager, Merchandising & Field Branding to define and drive the overarching program strategy for Amazon Leo's merchandise function. This role owns strategic direction across the full merchandise portfolio while leading high-visibility programs that require executive-level communication and leadership review. The ideal candidate brings deep experience managing complex global vendor ecosystems, including external Field Service stakeholders worldwide, and has a proven track record of scaling programs through influence, operational rigor, and data-driven decision-making. As the Sr. Program Manager, Merchandising & Field Branding for Leo, you will set the multi-year program strategy and own end-to-end execution accountability. This spans workflow architecture and vendor governance through leadership business reviews and global installer merch branding. You'll partner directly with Leo's leadership team and cross-functional stakeholders to define program direction, resolve ambiguity, and deliver scalable branded experiences globally. Key job responsibilities Program Strategy & Vision • Define and own the multi-year program strategy for Leo merchandise, aligning with broader Amazon Leo business goals • Establish the strategic framework, goals, and success metrics for the entire merchandise function • Translate executive priorities into actionable program roadmaps and resource plans • Build and continuously improve scalable systems and SOPs to support global employee, installer, and customer merchandise deliveries Financial Management & Procurement • Negotiate pricing and contract terms with production vendors and suppliers • Manage procurement processes including opening and tracking purchase orders (POs) • Own budget planning, forecasting, and ongoing budget management for all merchandise programs • Track financial performance against budget and identify cost optimization opportunities • Ensure compliance with Amazon's procurement and financial policies Merch Production & Execution • Translate creative concepts from Leo's internal creative team into production-ready specifications • Manage approved production vendors to ensure design integrity and brand consistency • Support development and execution of bespoke merchandise drops and special edition releases • Manage production timelines and ensure on-time delivery of all merchandise programs • Review product samples and prototypes, providing clear recommendations and answering questions from stakeholders Global Vendor & Field Service Stakeholder Management • Serve as the primary strategic relationship owner for external production vendors, suppliers, and global Field Service stakeholders who support the installer merch branding program • Build and manage a global ecosystem of Field Service partners and vendors—establishing governance structures, SLAs, and escalation paths across multiple geographies • Oversee quality control and brand consistency standards across all external Field Service partners executing installer merch branding in the field • Drive issue resolution for production delays, quality failures, field execution gaps, or cross-border delivery challenges at scale Logistics & Fulfillment • Oversee end-to-end logistics for packaging, shipment planning, delivery workflows, and inventory management tied to demand forecasting • Optimize Amazon's logistics platform with Leo-specific customizations for efficiency and on-time fulfillment • Track program performance against KPIs; use data to measure quality, customer satisfaction, and cost optimization opportunities Leadership Reviews & Governance • Own and present business reviews for Leo senior leadership and Amazon executives, including quarterly and annual program reviews • Synthesize performance data, risks, and recommendations into clear executive narratives; surface issues before they escalate • Maintain program documentation, escalation frameworks, and decision logs; lead cross-functional alignment across creative, marketing, and stakeholders Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.