About this role
Job Description Job Description: ServiceNow Integration Specialist Toronto, ON - Hybrid (4 Days WFO)
6 months
1. Role Summary
The Integration Specialist will design, build and support integrations required for the Flexera to ServiceNow migration and ongoing ServiceNow ITAM/CMDB ecosystem. The role will focus on IntegrationHub, REST/SOAP APIs, import sets, transform maps, MID Server, ETL, authentication, error handling and monitoring across Flexera and enterprise source systems.
2. Key Responsibilities
? Design and implement integrations between Flexera, ServiceNow and related enterprise systems supporting ITAM, SAM, HAM and CMDB processes.
? Build and configure REST/SOAP integrations, IntegrationHub spokes/actions, scripted REST APIs, import sets and transform maps.
? Configure MID Server-based integrations and troubleshoot connectivity, authentication, scheduling, data load and transformation issues.
? Partner with CMDB, SAM, HAM and business teams to define integration mappings, frequency, controls, error handling and reconciliation requirements.
? Support integrations with SCCM, Intune, Jamf, cloud platforms, procurement tools, asset repositories and other enterprise data sources as applicable.
? Develop integration monitoring, exception handling, logging, defect resolution and production support procedures.
? Prepare integration design documents, API specifications, data mappings, test evidence and handover documentation.
3. Required Technical Skills
? Hands-on ServiceNow integration experience using IntegrationHub, REST API, SOAP API, scripted REST APIs, import sets and transform maps.
? Experience with MID Server configuration, secure connectivity, scheduling, credentials, authentication and troubleshooting.
? Understanding of JSON, XML, JavaScript, Glide APIs, ETL concepts and integration design patterns.
? Experience supporting CMDB, ITAM, SAM or HAM data integrations and migration activities.
? Ability to design robust error handling, data validation, retry mechanisms, monitoring and support documentation.
4. Preferred Skills
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