About this role
*Job Summary* We are seeking an experienced and dynamic Spa Manager to oversee daily operations of our upscale spa facility. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a comprehensive understanding of retail management, sales, and team supervision. As Spa Manager, you will be responsible for ensuring a seamless guest experience, managing staff, and maintaining the overall profitability and reputation of the spa. This role requires excellent organizational skills, effective communication, and the ability to lead a diverse team in a fast-paced environment.
*Responsibilities*
* Lead and supervise daily spa operations, ensuring high standards of service and guest satisfaction * Recruit, train, and develop staff members to foster a professional and motivated team * Oversee retail sales, merchandising, pricing strategies, and store management to maximize revenue * Handle customer inquiries with professionalism using phone etiquette and excellent communication skills * Implement marketing initiatives to promote services and products effectively * Monitor inventory levels through purchasing and POS systems; coordinate with vendors for supplies * Conduct performance evaluations, interviews, and training sessions to enhance team performance * Ensure compliance with health & safety regulations and maintain a clean, organized environment * Develop promotional campaigns to increase client engagement and retention
*Requirements*
* Proven experience in retail management, sales management, or store management within a service-oriented environment * Supervising experience with strong leadership capabilities in team management and training & development * Proficiency in POS systems and purchasing procedures * Excellent negotiation skills along with organizational skills and time management abilities * Strong communication skills with a focus on customer service excellence and phone etiquette * Ability to handle cash handling responsibilities accurately; experience in merchandising and pricing strategies is advantageous * Administrative experience including budgeting, marketing, interviewing candidates, and overseeing retail sales operations * Leadership qualities with the ability to motivate staff while maintaining high standards of service delivery * Must demonstrate organizational skills, math proficiency for bookkeeping tasks, and effective problem-solving abilities * Available for starting date of September 1, 2026.
This position offers an exciting opportunity for a motivated individual eager to lead a vibrant team in a luxurious spa setting. The successful candidate will play a pivotal role in enhancing guest experiences while driving operational success.
*Profit Sharing incentives for motivated individuals.*
The best way to apply for this job is in person with a resume. The second best way is email.
Start Date: September 1, 2026.
Job Type: Full-time
Pay: $25.00-$35.00 per hour
Benefits: * Casual dress * Dental care * Extended health care * On-site parking * Store discount
Location: * Canmore, AB (preferred)
Work Location: In person