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social services regional administrator @ Outward Bound Canada

CAOnsiteFull-time
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About this role

THE ROLEThe Ontario Regional Program Lead is based out of Don Valley Brickworks Park in Toronto and trains and mentors instructors while coordinating program design and delivery for the range of OBC's programming from short local to remote and longer. This position involves travel to remote locations within Ontario, such as Algonquin Park, for approximately 30% of the time. The Program Lead position is responsible for coordinating logistics, staffing and risk management as well as hands-on facilitation and instruction of both day programs and multi-day backcountry trips. The Ontario Program Team is a fun hands-on team that is committed to building a culture of outdoor excellence and connection to each other. You will work closely with the Senior Regional Principal & Program Manager to support leadership development, technical skills training and program development.WHAT WE OFFER Location: Don Valley Brickworks Park, Toronto, ON (base), with regular travel to program locations across Ontario. Salary: $55,000 - $60,000 Benefits: OBC provides a comprehensive benefits package that includes three weeks of paid time off, additional sick and wellness days, and extended health and dental care. Term: Full-time Supervisor: Senior Regional Principal & Program Manager Start Date: August 2026, with flexibility on start date and schedule for the right candidate DUTIES AND RESPONSIBILITIES Coordinates the creation and execution of program plans to ensure seamless program delivery across both Brickworks-based and Ontario multi-day backcountry programming. Supervises the development of instructors and the delivery of OBC curriculum aligned with organizational mission and vision. Integrates risk management, group facilitation, technical skills, coaching, and mentorship into field experiences in both urban and backcountry settings. Creates a positive learning environment, adapting to the unique needs of each instructor, program, and student. Along with the Program Manager, organizes the recruitment, hiring, training, and evaluation of instructional staff, fostering a positive workplace culture. Participates in national team meetings and retreats, providing regional leadership and representation when required. Provides direct customer care for participants and their families, teachers, or agencies - this can include completing aspects of the sales cycle with specific groups. Coordinates the transfer of course information from key sources to instructors, including for courses delivered away from the Toronto base. Organizes and facilitates program evaluation processes and paperwork. Travels to operating areas across Ontario (approximately 30% of time) to provide course delivery support - including field presence, staffing coverage, logistics troubleshooting, and instructor mentorship - backcountry and urban programs. Program Delivery & Instruction Instructs and leads Outward Bound courses directly in the field modeling the technical skills, group facilitation, and leadership standards expected of all instructors. Delivers OBC curriculum on assigned courses, adapting programming to the needs of each group of students and the demands of the environment, whether urban or backcountry. Serves as the lead field presence on courses, making real-time decisions on program pacing, group dynamics, and safety, including on multi-day backcountry courses. Balances a direct instructional course load with the training, mentoring, and coordination responsibilities below, this is a delivery role first, not purely a supervisory one. Training & Mentoring Instructors In consultation with the Program Manager, assesses instructors' growth, offering feedback on leadership, risk management, and group management skills. Delivers high-quality training for instructors, focusing on leadership, technical skills, risk management, group facilitation, and environmental education across all program contexts. Provides one-on-one coaching and f

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