About this role
*Expanded Summary of Roles & Responsibilities*
*Front Desk & Visitor Experience*
1. Greeting visitors and managing reception area
2. Issuing travel letters for visitors
3. Managing office notices and front-facing communication
*Office Operations & Daily Readiness*
1. Office supplies and grocery management
2. Mail pickup and distribution
3. Open and lock-up procedures (enabling team flexibility to come/go)
4. Five (5) days per week in-office presence
*Facilities, Maintenance & Cleanliness*
1. Office maintenance and cleaning
2. Coordinating office maintenance needs (repairs, issues)
3. Managing and liaising with cleaning services (schedule, quality, access)
4. Watering plants
5. General office upkeep and standards
6. Office decorating (seasonal)
*Meeting & Workspace Coordination*
1. Boardroom scheduling
2. Ensuring meeting rooms are clean, organized, and ready
*Travel & Event Coordination*
1. Organizing flights and hotel bookings for Leadership Team and visitor
2. Event planning (setup, teardown, cleanup)
*Core Competencies*
*General Competencies and Qualifications*
Successful candidates in the Receptionist seat must demonstrate and obtain:
· Graduate of secondary school (High School Diploma).
· Must have 3+ years experience in a Receptionist role.
· Excellent customer service skills with a sense of urgency.
· Ability to multi-task, handle competing priorities with a calm, controlled demeanor.
· Collaboration skills for establishing positive working relationships.
· Communicate effectively in English, both verbally and written.
· French Language knowledge is an asset.
*Technology Competencies*
Successful candidates in the Receptionist seat must demonstrate and obtain:
· Intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint, Teams, OneDrive, SharePoint, etc.).
· Adept at utilizing smart phone technologies; text, photo sharing, messenger groups etc.
*Behavioural Competencies*
These are a combination of skills, attributes, and behaviours, which are directly related to the successful performance on the job.
· Maintain a high degree of integrity and ethical behaviour in all business activities and decisions.
· Set personal standards of conduct that meet or exceed company or legal requirements.
· Keeps confidences, admits mistakes, and does not misrepresent themselves for personal gain.
· Models and reinforces ethical behaviour in self and others.
· Maintains Koppert standard of work as deemed fit by Manager.
· Protects and demonstrates company vision of excellence.
· Follows accountability chart as prescribed by Manager.
· Dedicated to meeting the expectations and requirements of internal and external customers.
· Establishes and maintains effective relationships with customers and gains their trust and respect while proactively addressing customer needs.
· Follows through on identified problems until resolution.
· Establish and maintain harmonious professional relations by demonstrating respect for and sensitivity to others.
· Facilitate effective brainstorming while bringing good, creative ideas out of others.
· Develop and maintain effective working relationships with team members, internal partners, customers, and others using strong interpersonal skills. Obtain cooperation of others, seek and encourage win-win alternatives.
*Company Values*
*We partner with Nature*
We have a deep respect for nature. Nature was here first and will always find a way. We use nature as a tool against itself to provide ethical, health-conscious ways to produce, maintain, and promote growth.
*We Work for Growers:*
Our growers are key figures within our business. We feel a strong responsibility to share our expertise to serve them, and in doing so, our communities in the best way possible. Without our growers, there is no Koppert.
*We Keep Improving:*
Just as the world we live in is constantly changing and innovating, so to does our company. We believe that constant innovation is t