About this role
Education: College/CEGEP. Tourism and travel services management. or equivalent experience. Tasks: Attend to other financial transactions, such as plane tickets and travel insurance . Calculate cost of travel and accommodations. Handle reimbursement in case of transportation and hotel reservations cancellation. Recommend suitable products. Supervise clerical staff or other travel counsellors. Investigate new travel areas, hotels and other amenities. Manage difficult situations with customers. Perform general office duties. Sell travel products and travel insurance. Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events. Attend to cancellations and schedule changes. Develop contact lists. Make transportation and accommodation reservations using computerized reservation and ticketing system. Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs. Computer and technology knowledge: Travel software packages. Database software. Travel bookings: Individual travel. Domestic travel. International travel. Cruise ship. Type of experience: Call centre. Area of specialization: Sales. Accounting. Transportation/travel information: Willing to travel. Willing to travel cross-border. Willing to travel overnight. Willing to travel internationally. Travel expenses not paid by employer. Work conditions and physical capabilities: Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Work under pressure. Own tools/equipment: Computer. Internet access. Office equipment and supplies. Printer. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Judgement. Organized. Reliability. Team player. Dedication. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 1 year to less than 2 years. Employment terms options: Morning. Day. Support for persons with disabilities: Applies accessible and inclusive recruitment policies that accommodate persons with disabilities . Support for newcomers and refugees: Supports newcomers and/or refugees with foreign credential recognition. Support for youths: Offers on-the-job training tailored to youth. Support for Veterans: Supports Veterans in translating their military skills and experience into the language of the civilian job market . Support for Indigenous people: Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Facilitates access to Elders who can offer support and guidance to Indigenous workers . Support for mature workers: Applies hiring policies that discourage age discrimination . Supports for visible minorities: Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.).