About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Computer science. Work setting: School or educational institution/establishment. Level of expertise: Technician. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Manage incidents. Upgrade and maintain software. Supervision: No supervision responsibility. Type of service and repair: Computers and peripherals. Computer and technology knowledge: Android. iOS. Internet. Multimedia software. Presentation software. MS Office. MS Windows. SharePoint. MS Outlook. Google Drive. Area of specialization: Technical support. Personal suitability: Client focus. Efficient interpersonal skills. Initiative. Organized. Team player. Screening questions: Do you have experience working in this field?. Other: Use of artificial intelligence. Experience: 2 years to less than 3 years. Employment terms options: Day. Health benefits: Disability benefits. Health care plan. Other benefits: Paid time off (volunteering or personal days). Parking available.