About this role
Job summary
An exciting opportunity has arisen for a motivated and well-organised individual to join the Clerical Officer/Reception Team at the Princess Royal Spinal Injuries Centre, Northern General Hospital.
As a key member of the team, you will play an essential role in supporting our clinical colleagues and ensuring the smooth running of outpatient clinics and reception services. This varied and rewarding post involves providing high-quality clerical and administrative support to consultants, specialist nurses, patients, and visitors, helping us deliver the highest standard of care.
You will be the first point of contact for patients and staff, managing appointments, preparing clinic documentation, maintaining accurate patient records, and ensuring clinics are fully supported and well-coordinated. The role requires strong communication skills, excellent organisation, and a caring, professional approach.
This is a great opportunity for someone who enjoys working in a fast-paced clinical environment, values teamwork, and is looking to develop their skills within a supportive and friendly administrative team.
Main duties of the job
To provide a friendly, welcoming, and efficient reception service for patients, visitors, and staff attending the Princess Royal Spinal Injuries Centre.
To support the smooth running of outpatient clinics by preparing attendance packs, locating patient notes, managing clinic lists, and ensuring all documentation is accurate and available on time.
To book, amend, and confirm patient appointments in line with Trust and national guidelines, ensuring all clinical activity is recorded promptly and accurately on the Trust's patient administration systems.
To proactively monitor clinic status, including cancellations, reductions, and non-attendance, escalating issues where required to maintain safe and effective service delivery.
To communicate professionally with clinical teams, including consultants, junior doctors, nursing staff, therapists, and other healthcare professionals.
To carry out general administrative duties, including managing correspondence, updating patient records, filing and arranging scanning to EDMS.
To ensure all patients are placed on the appropriate waiting or review lists so that no patients are lost to follow-up and all pathways are accurately maintained.
To contribute to the wider administrative team by providing cover for colleagues, supporting service improvements, and assisting in the induction of new staff.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Trust places strong emphasis on staff wellbeing and offers a wide range of policies designed to help employees balance their personal and professional lives.
As an employer, we are dedicated to providing opportunities for personal and professional development. In addition, the organisation is recognised for its contribution to research and innovation, providing a stimulating and forward-thinking environment in which to work.
Joining us means becoming part of a supportive team and a respected organisation that is committed to helping you thrive, develop your skills, and make a meaningful difference to patient care.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications Essential
GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
NVQ Level II in Business Administration / Customer Service / IT
Experience Essential
Experience of working within an office environment Experience of working in a public facing role.
Desirable
Relevant experience within the NHS
Further Training Essential
Knowledge of / experience of using information and/or customer service systems. Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
Previous experience Infoflex / 59R Software Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills Essential
Understanding of data protection issues and the ability to maintain confidentiality Excellent communication skills, with ability to deal with staff at all levels. Displays use of initiative with effective organisational skill Ability to prioritise and work to strict/conflicting deadlines On-going commitment to personal development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust
Address Northern General Hospital
Herries Road
Sheffield
S5 7AU
United Kingdom
Employer's website https://www.sth.nhs.uk (Opens in a new tab)