About this role
Job summary
An exciting opportunity has arisen to be a part of the Neurosurgery Department as a Band 3 Senior Clerical Officer.
The position requires excellent organisational skills, attention to detail, confidentiality, and a compassionate, patient-centred approach.
To provide leadership and line management to the Neurosurgery outpatient administrative team, ensuring the delivery of a high-quality, efficient and patient-focused service.
The postholder will be responsible for the day-to-day management of administrative processes, staff and clinic coordination, ensuring compliance with Trust policies and national access targets, including RTT. The role requires independent decision-making, problem-solving and the ability to respond dynamically to service pressures.
Main duties of the job
Supervise the outpatient administrative team, providing day-to-day operational leadership and support.
Allocate and prioritise workloads across the team to meet operational demands and deadlines.
Support workforce management including annual leave, sickness absence and return to work processes in line with STH Trust policy.
Support team members through service changes, including implementation of and transition to new processes, ensuring new ways of working are communicated clearly, adopted consistently and embedded across the team.
Support Clerical Officers with escalated operational or patient related issues; providing guidance, resolution and onward escalation where necessary.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications Essential
GCSEs including English and Maths at grades C/4 or above or equivalent experience/ qualifications
Desirable
NVQ Level 4 (or equivalent) in relevant discipline (e.g. Business Administration, Leadership, Management etc.) Leadership or management qualification A-level standard of education or equivalent
Experience Essential
Demonstrable leadership experience Experience of using databases to manage and analyse information Experience of developing and maintaining effective working relationships with a variety of professionals and service users Demonstrable track record achieving deadlines and targets
Desirable
Experience working in the NHS Experience using Connect (Oracle Health Millennium) EPR or similar EPR/PAS systems Staff management experience, including absence management, objective setting, recruitment and performance coaching
Other Essential
Willingness and ability to work at other STH sites when needed
Skills and Knowledge Essential
Working knowledge of healthcare targets, including 18-week RTTP Strong problem-solving skills with ability to investigate and respond to issues as they arise Highly developed organisational skills, including the ability to multitask and prioritise workload Good standard of IT literacy and keyboard skills, including the use of Microsoft Office software packages
Desirable
Knowledge of the directorate Knowledge of STH Trust policies, including the Access Policy and inpatient and outpatient waiting list policies
Personal Qualities Essential
Excellent written and verbal communication skills Excellent interpersonal skills, encompassing both teamwork and customer service Ability to work under pressure in a fast-paced environment Flexible approach to work and ability to adapt to evolving standards
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust
Address Royal Hallamshire Hospital
Glossop Road
Sheffield
S10 2JF
United Kingdom
Employer's website https://www.sth.nhs.uk (Opens in a new tab)